{"id":1728,"date":"2024-08-15T15:16:29","date_gmt":"2024-08-15T15:16:29","guid":{"rendered":"https:\/\/housefly.com\/?page_id=1728"},"modified":"2026-04-16T08:58:38","modified_gmt":"2026-04-16T08:58:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/housefly.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1728\" class=\"elementor elementor-1728\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-635029b e-con-full e-flex e-con e-parent\" data-id=\"635029b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3855ad elementor-widget elementor-widget-html\" data-id=\"e3855ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n.hf-faq-hero{padding:80px 24px 60px;background:linear-gradient(135deg,#3D4F6F 0%,#0A1628 100%);text-align:center}\n.hf-faq-hero .hf-faq-eyebrow{font-family:'Poppins',sans-serif;font-size:28px;font-weight:700;letter-spacing:3px;text-transform:uppercase;color:#2ED87A;margin:0 0 16px}\n.hf-faq-hero h1{font-family:'Poppins',sans-serif;font-size:clamp(32px,5vw,52px);font-weight:700;color:#fff;margin:0 0 16px;line-height:1.15}\n.hf-faq-hero p{font-family:'Inter',sans-serif;font-size:18px;color:rgba(255,255,255,0.85);max-width:560px;margin:0 auto 32px;line-height:1.6}\n.hf-faq-hero-iframe-wrap{max-width:540px;margin:0 auto 32px;border-radius:16px;overflow:hidden;box-shadow:0 12px 40px rgba(0,0,0,0.3);background:#fff}\n.hf-faq-hero-iframe{width:100%;height:600px;border:none;display:block;background:#fff}\n.hf-faq-nav{display:flex;gap:12px;justify-content:center;flex-wrap:wrap}\n.hf-faq-nav a{background:rgba(255,255,255,.12);color:#fff;padding:10px 22px;border-radius:30px;text-decoration:none;font-size:.9rem;font-weight:500;border:1px solid rgba(255,255,255,.2);transition:all .3s}\n.hf-faq-nav a:hover,.hf-faq-nav a.active{background:#2ED87A;border-color:#2ED87A;color:#fff}\n@media(max-width:600px){\n  .hf-faq-hero{padding:60px 16px 40px}\n  .hf-faq-hero-iframe{height:520px}\n}\n\n.hf-fac{font-family:'Inter',-apple-system,BlinkMacSystemFont,sans-serif;display:flex;flex-direction:column;min-height:420px;cursor:pointer;text-align:left;background:#fff;}\n.hf-fac-head{display:flex;align-items:center;gap:12px;background:linear-gradient(135deg,#2E3A49 0%,#39506B 50%,#236B8E 100%);padding:16px 18px;box-shadow:inset 0 -1px 0 rgba(255,255,255,0.08);}\n.hf-fac-av{width:42px;height:42px;border-radius:6px;background:#40C9F3;color:#fff;font-weight:800;font-size:20px;display:flex;align-items:center;justify-content:center;flex-shrink:0;}\n.hf-fac-name{color:#fff;font-weight:700;font-size:16px;line-height:1.1;}\n.hf-fac-status{display:flex;align-items:center;gap:6px;color:rgba(255,255,255,.72);font-size:12.5px;margin-top:3px;}\n.hf-fac-dot{width:8px;height:8px;border-radius:50%;background:#2ED87A;display:inline-block;}\n.hf-fac-body{padding:22px 20px 6px;flex:1;background:#fff;}\n.hf-fac-greet{color:#0f172a;font-size:15px;line-height:1.5;margin-bottom:16px;}\n.hf-fac-chips{display:flex;flex-wrap:wrap;gap:10px;}\n.hf-fac-chip{font-family:inherit;background:#EAF7FE;color:#1E9FD0;border:1px solid #BEE7F8;border-radius:999px;padding:9px 16px;font-size:14px;font-weight:600;cursor:pointer;transition:background .15s,transform .12s,color .15s;}\n.hf-fac-chip:hover{background:#40C9F3;color:#fff;border-color:#40C9F3;transform:translateY(-1px);}\n.hf-fac-chip:focus{outline:none;}\n.hf-fac-chip:focus:not(:hover),.hf-fac-chip:active:not(:hover){background:#EAF7FE !important;color:#1E9FD0 !important;border-color:#BEE7F8 !important;box-shadow:none !important;}\n.hf-fac-input{display:flex;align-items:center;justify-content:space-between;gap:10px;margin:14px 16px 16px;padding:13px 16px;border:1px solid #E2E8F0;border-radius:12px;background:#F8FAFC;}\n.hf-fac-input-text{color:#94A3B8;font-size:14px;}\n.hf-fac-mic{width:32px;height:32px;border-radius:50%;background:linear-gradient(135deg,#39506B 0%,#236B8E 60%,#40C9F3 130%);color:#fff;box-shadow:0 3px 10px rgba(35,107,142,.45);display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:transform .15s,box-shadow .15s;}\n<\/style>\n<div class=\"hf-faq-hero\">\n  <div class=\"hf-faq-eyebrow\">FAQ<\/div>\n  <h1>How Can We Help?<\/h1>\n  <p>Ask Homer anything about House Fly. Browse common questions below.<\/p>\n  <div class=\"hf-faq-hero-iframe-wrap\">\n    <div class=\"hf-fac\" id=\"hfHeroFacade\" role=\"button\" tabindex=\"0\" aria-label=\"Chat with Homer\"><div class=\"hf-fac-head\"><div class=\"hf-fac-av\">H<\/div><div><div class=\"hf-fac-name\">Homer<\/div><div class=\"hf-fac-status\"><span class=\"hf-fac-dot\"><\/span>Personal Assistant<\/div><\/div><\/div><div class=\"hf-fac-body\"><div class=\"hf-fac-greet\">Hi I'm Homer, your House Fly assistant. Ask me anything or pick a topic to get started on.<\/div><div class=\"hf-fac-chips\"><button type=\"button\" class=\"hf-fac-chip\" data-chip=\"Hire a painter\">Hire a painter<\/button><button type=\"button\" class=\"hf-fac-chip\" data-chip=\"Install my TV\">Install my TV<\/button><button type=\"button\" class=\"hf-fac-chip\" data-chip=\"Book a cleaning\">Book a cleaning<\/button><button type=\"button\" class=\"hf-fac-chip\" data-chip=\"Repair drywall\">Repair drywall<\/button><\/div><\/div><div class=\"hf-fac-input\" aria-hidden=\"true\"><span class=\"hf-fac-input-text\">Try \"deep clean\", \"fix toilet\", or \"paint kitchen\"<\/span><span class=\"hf-fac-mic\"><svg width=\"17\" height=\"17\" viewBox=\"0 0 24 24\" fill=\"currentColor\"><path d=\"M12 15a4 4 0 0 0 4-4V6a4 4 0 1 0-8 0v5a4 4 0 0 0 4 4Z\"\/><path d=\"M19 11a1 1 0 1 0-2 0 5 5 0 0 1-10 0 1 1 0 1 0-2 0 7 7 0 0 0 6 6.93V20H10a1 1 0 1 0 0 2h4a1 1 0 1 0 0-2h-1.05v-2.07A7 7 0 0 0 19 11Z\"\/><\/svg><\/span><\/div><\/div>\n  <\/div>\n  <div class=\"hf-faq-nav\">\n    <a href=\"#faq-getting-started\" class=\"active\">Getting Started<\/a>\n    <a href=\"#faq-booking\">Booking and Services<\/a>\n    <a href=\"#faq-pricing\">Pricing and Payments<\/a>\n    <a href=\"#faq-safety\">Safety and Trust<\/a>\n    <a href=\"#faq-support\">Support<\/a>\n    <a href=\"#faq-pro\">For Service Pros<\/a>\n  <\/div>\n<\/div>\n<script type=\"application\/ld+json\" data-schema=\"hf-faq\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"What is House Fly?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"House Fly is an on-demand home services platform serving the Greater New Orleans area. Browse local home services pros, see real upfront prices for cleaning, plumbing, electrical, handyman, painting, and more, and book the service you need in just a few clicks.\"}}, {\"@type\": \"Question\", \"name\": \"How do I get started?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Choose a service and enter your address to see real upfront prices in your area. No account is required to browse. When you are ready to book, create a free account, confirm the date and time, and pay through Stripe or PayPal. That is it.\"}}, {\"@type\": \"Question\", \"name\": \"Is House Fly free to use?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. There are no sign-up fees, membership fees, or hidden charges. Our service fee is built into the prices you see when browsing, so what you see is exactly what you pay at checkout. 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If you need to make changes, update your booking in the app or reach out to support.\"}}, {\"@type\": \"Question\", \"name\": \"Can I book multiple services at once?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Absolutely. You can book as many services as you need, and all of your upcoming, recurring, and completed jobs are organized in one place in your account so you can easily manage your projects from a single dashboard.\"}}, {\"@type\": \"Question\", \"name\": \"Can I request the same pro for future jobs?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. If you had a great experience with a pro, you can view their profile and book directly with them again for future services. House Fly keeps your booking history so it is easy to rebook trusted pros for recurring work.\"}}, {\"@type\": \"Question\", \"name\": \"What if I need additional work done during a service?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"If you need more work done before the job is finished, you can make additional payments at any time through the platform. Just communicate with your pro through the in-app chat to discuss the extra work and request the add-on payment.\"}}, {\"@type\": \"Question\", \"name\": \"Can I book same-day or emergency services?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. House Fly offers same-day booking when pros are available in your area. Search for the service you need and check available times for today. Emergency services like plumbing leaks are often dispatched within a couple of hours.\"}}, {\"@type\": \"Question\", \"name\": \"Are there any hidden fees?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No. Our service fee is built into the pricing you see when browsing, so there are no surprise charges at checkout. The price you see is the price you pay, not a cent more. Payment is processed securely through Stripe.\"}}, {\"@type\": \"Question\", \"name\": \"What payment methods do you accept?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"House Fly accepts all major credit cards, Apple Pay, and PayPal. All transactions are processed securely through Stripe's PCI-compliant infrastructure. Your card is charged when you confirm the booking and held until the job is completed.\"}}, {\"@type\": \"Question\", \"name\": \"When am I charged for a service?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Payment is collected when you book, but House Fly holds the funds until the job is completed. This protects you by ensuring your money is only released to the pro after the work is finished. You can dispute the charge for 48 hours after completion.\"}}, {\"@type\": \"Question\", \"name\": \"Is there a cancellation fee?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"House Fly does not charge a cancellation fee for cancellations made at least 24 hours before the service start time. Some pros may set their own late cancellation policies, which are visible on the booking page before you confirm and pay.\"}}, {\"@type\": \"Question\", \"name\": \"How do I get a refund if something goes wrong?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"You can dispute a completed service through House Fly within 48 hours of completion. Once a dispute is submitted, the payment is placed on hold while our team reviews the case and works toward a resolution that is fair to both parties.\"}}, {\"@type\": \"Question\", \"name\": \"Is House Fly safe to use?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes. House Fly offers secure transactions through PayPal and Stripe, trusted local home services pros, and private in-app chat so you never have to share your personal phone number. All payments are held until the job is completed and disputable for 48 hours.\"}}, {\"@type\": \"Question\", \"name\": \"How does House Fly choose its service professionals?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"House Fly hand-selects local home services pros through a diligence process that includes reviewing each pro's Google Business Profile, customer reviews, and operating history. You can view each pro's profile, ratings, reviews, and completed jobs before booking.\"}}, {\"@type\": \"Question\", \"name\": \"How do I communicate with my service pro?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"House Fly provides a private in-app chat so you can communicate directly with your pro without sharing your personal phone number or email address. This keeps your contact information safe and keeps all communication in one organized place.\"}}, {\"@type\": \"Question\", \"name\": \"Is House Fly insured?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"House Fly does not provide or guarantee insurance for either party. 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From cleaning and plumbing to painting and home inspections, you can browse pro profiles, compare prices, and book the service you need in just a few clicks.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">How do I get started?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">Simply choose a service and enter your address to see real upfront prices in your area. No account is required to browse. When you are ready to book, create a free account and confirm your appointment. That is it.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">Is House Fly free to use?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">Yes. There are no sign-up fees, membership fees, or hidden charges. Our service fee is already included in the prices you see, so what you see is what you pay.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">What services does House Fly offer?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">We offer a wide range of home services including house cleaning, plumbing, electrical, handyman, painting, moving, lawn care, flooring, home inspections, and more. Visit our <a href=\"\/services\/\" style=\"color:#40C9F3\">Services page<\/a> to see everything available in your area.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">Where is House Fly available?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">House Fly is currently available in the New Orleans and Dallas metro areas, with plans to expand to additional cities. Enter your address on our site to see which services are available near you.<\/div><\/div>\n<\/div>\n\n<hr class=\"hf-faq-divider\">\n\n<div class=\"hf-faq-section\" id=\"faq-booking\">\n<div class=\"hf-faq-section-head\">\n<div class=\"hf-faq-section-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M19 3h-1V1h-2v2H8V1H6v2H5c-1.1 0-2 .9-2 2v14c0 1.1.9 2 2 2h14c1.1 0 2-.9 2-2V5c0-1.1-.9-2-2-2zm0 16H5V8h14v11zM9 10H7v2h2v-2zm4 0h-2v2h2v-2zm4 0h-2v2h2v-2z\"\/><\/svg><\/div>\n<h2>Booking and Services<\/h2>\n<\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">How do I book a service?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">Choose the service you need, enter your address, and you will see real upfront prices from available pros in your area. Select the pro and time that work best for you, confirm your booking, and you are all set. No phone calls, no waiting for estimates.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">Can I cancel or reschedule a booking?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">Yes. You can cancel free of charge up to 24 hours before your scheduled service. You can also reschedule anytime through your account. If you need to make changes, just update your booking in the app or reach out to our support team.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">Can I book multiple services at once?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">Absolutely. You can book as many services as you need, and all of your upcoming, recurring, and completed jobs will be organized in one place so you can easily manage your projects.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">Can I request the same pro for future jobs?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">Yes. If you had a great experience with a pro, you can view their profile and book directly with them again for future services.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">What if I need additional work done during a service?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">If you need more work done before the job is finished, you can make additional payments at any time through the platform. Just communicate with your pro through the in-app chat to discuss the extra work.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">Can I book same-day or emergency services?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">Yes. House Fly offers same-day booking when pros are available in your area. Simply search for the service you need and check available times for today.<\/div><\/div>\n<\/div>\n<hr class=\"hf-faq-divider\">\n\n<div class=\"hf-faq-section\" id=\"faq-pricing\">\n<div class=\"hf-faq-section-head\">\n<div class=\"hf-faq-section-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M11.8 10.9c-2.27-.59-3-1.2-3-2.15 0-1.09 1.01-1.85 2.7-1.85 1.78 0 2.44.85 2.5 2.1h2.21c-.07-1.72-1.12-3.3-3.21-3.81V3h-3v2.16c-1.94.42-3.5 1.68-3.5 3.61 0 2.31 1.91 3.46 4.7 4.13 2.5.6 3 1.48 3 2.41 0 .69-.49 1.79-2.7 1.79-2.06 0-2.87-.92-2.98-2.1h-2.2c.12 2.19 1.76 3.42 3.68 3.83V21h3v-2.15c1.95-.37 3.5-1.5 3.5-3.55 0-2.84-2.43-3.81-4.7-4.4z\"\/><\/svg><\/div>\n<h2>Pricing and Payments<\/h2>\n<\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">Are there any hidden fees?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">No. Our service fee is built into the pricing you see when browsing, so there are no surprise charges at checkout. What you see is what you pay, not a cent more.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">What payment methods do you accept?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">We accept all major credit cards through our secure payment processors, PayPal and Stripe. All transactions are encrypted and handled securely.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">When am I charged for a service?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">Payment is collected when you book, but House Fly holds all payments until the job is completed. This protects you by ensuring your money is only released to the pro after the work is done.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">Is there a cancellation fee?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">House Fly does not charge a cancellation fee for cancellations made at least 24 hours before the service start time. Some pros may set their own late cancellation policies, which will be visible before you book.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">How do I get a refund if something goes wrong?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">You can dispute a completed service through House Fly within 48 hours of completion. Once a dispute is submitted, the payment is placed on hold while our team reviews the case and works toward a resolution.<\/div><\/div>\n<\/div>\n\n<hr class=\"hf-faq-divider\">\n\n<div class=\"hf-faq-section\" id=\"faq-safety\">\n<div class=\"hf-faq-section-head\">\n<div class=\"hf-faq-section-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 1L3 5v6c0 5.55 3.84 10.74 9 12 5.16-1.26 9-6.45 9-12V5l-9-4z\"\/><\/svg><\/div>\n<h2>Safety and Trust<\/h2>\n<\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">Is House Fly safe to use?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">Yes. House Fly offers secure transactions through PayPal and Stripe, trusted local home services pros and private in-app chat so you never have to share your personal phone number or email. All payments are held until the job is completed, and you can dispute any service within 48 hours.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">How does House Fly choose its service professionals?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">House Fly hand-selects local home services pros through a diligence process that includes reviewing each pro's Google Business Profile, customer reviews, and operating history. You can view each pro's profile, ratings, reviews, and completed jobs before booking.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">How do I communicate with my service pro?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">House Fly provides a private in-app chat so you can communicate directly with your pro without sharing your personal phone number or email address. This keeps your contact information safe and all communication in one place.<\/div><\/div>\n\n<div class=\"hf-faq-item\"><div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">Is House Fly insured?<span class=\"hf-faq-arrow\">&#9662;<\/span><\/div><div class=\"hf-faq-a\">House Fly is a booking marketplace that connects you with independent local pros. House Fly does not provide or guarantee insurance for any service, and we make no insurance guarantee for either party. We recommend confirming insurance and coverage directly with your service professional before work begins.<\/div><\/div>\n<\/div>\n<hr class=\"hf-faq-divider\">\n<div class=\"hf-faq-section\" id=\"faq-support\">\n<div class=\"hf-faq-section-head\">\n<div class=\"hf-faq-section-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm1 17h-2v-2h2v2zm2.07-7.75l-.9.92C13.45 12.9 13 13.5 13 15h-2v-.5c0-1.1.45-2.1 1.17-2.83l1.24-1.26c.37-.36.59-.86.59-1.41 0-1.1-.9-2-2-2s-2 .9-2 2H8c0-2.21 1.79-4 4-4s4 1.79 4 4c0 .88-.36 1.68-.93 2.25z\"\/><\/svg><\/div>\n<h2>Support<\/h2>\n<\/div>\n\n<div class=\"hf-faq-item\">\n<div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">What if something goes wrong with my service?<span class=\"hf-faq-arrow\">&#9660;<\/span><\/div>\n<div class=\"hf-faq-a\">Every booking comes with a dedicated service representative who stays with you from booking through completion. If any issue arises, you can reach out through the app and your rep will help resolve it. You also have a 48-hour dispute window after your service is completed to raise any concerns.<\/div>\n<\/div>\n\n<div class=\"hf-faq-item\">\n<div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">How do I contact House Fly support?<span class=\"hf-faq-arrow\">&#9660;<\/span><\/div>\n<div class=\"hf-faq-a\">You can reach us through the in-app chat, by emailing support@housefly.com, or by visiting the Contact Us page on our website. Our team is here to help with any questions about your bookings, payments, or account.<\/div>\n<\/div>\n\n<div class=\"hf-faq-item\">\n<div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">How does the dispute process work?<span class=\"hf-faq-arrow\">&#9660;<\/span><\/div>\n<div class=\"hf-faq-a\">After a service is marked as completed or canceled, you have 48 hours to open a dispute through the app. Your dedicated service rep will review the situation, gather details from both sides, and work toward a fair resolution. Payments are held in escrow until the job is confirmed complete, so your money is protected.<\/div>\n<\/div>\n\n<div class=\"hf-faq-item\">\n<div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">Can I leave a review for my service pro?<span class=\"hf-faq-arrow\">&#9660;<\/span><\/div>\n<div class=\"hf-faq-a\">Yes! After your service is completed, you can rate and review your service pro directly in the app. Your feedback helps other customers make informed decisions and helps us maintain high-quality service standards across the platform.<\/div>\n<\/div>\n<\/div>\n\n<hr class=\"hf-faq-divider\">\n<div class=\"hf-faq-section\" id=\"faq-pros\">\n<div class=\"hf-faq-section-head\">\n<div class=\"hf-faq-section-icon\" style=\"background:#40C9F3\"><svg viewBox=\"0 0 24 24\"><path d=\"M20 6h-4V4c0-1.11-.89-2-2-2h-4c-1.11 0-2 .89-2 2v2H4c-1.11 0-1.99.89-1.99 2L2 19c0 1.11.89 2 2 2h16c1.11 0 2-.89 2-2V8c0-1.11-.89-2-2-2zm-6 0h-4V4h4v2z\"\/><\/svg><\/div>\n<h2>For Service Pros<\/h2>\n<\/div>\n\n<div class=\"hf-faq-item\">\n<div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">How do I become a House Fly service pro?<span class=\"hf-faq-arrow\">&#9660;<\/span><\/div>\n<div class=\"hf-faq-a\">Getting started is simple. Download the House Fly app, create a pro account, and complete the verification process including ID verification. Once approved, you can set your availability, choose your service areas, and start accepting jobs in your area.<\/div>\n<\/div>\n\n<div class=\"hf-faq-item\">\n<div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">Are there any fees to join as a service pro?<span class=\"hf-faq-arrow\">&#9660;<\/span><\/div>\n<div class=\"hf-faq-a\">There are no sign-up fees or monthly membership costs. House Fly takes a service fee that is already baked into the pricing customers see, so you receive the full amount shown for your jobs. You keep what you earn with no hidden deductions.<\/div>\n<\/div>\n\n<div class=\"hf-faq-item\">\n<div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">How and when do I get paid?<span class=\"hf-faq-arrow\">&#9660;<\/span><\/div>\n<div class=\"hf-faq-a\">Payments are processed after the customer confirms the job is complete. Funds are sent directly to your connected PayPal or Stripe account. The 48-hour dispute window ensures both parties are protected before final payment is released.<\/div>\n<\/div>\n\n<div class=\"hf-faq-item\">\n<div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">How do I get more clients on House Fly?<span class=\"hf-faq-arrow\">&#9660;<\/span><\/div>\n<div class=\"hf-faq-a\">The best way to grow on House Fly is to deliver great service and earn positive reviews. Keep your profile complete, respond to bookings promptly, and maintain high ratings. The platform matches customers with top-rated pros in their area, so quality work leads to more opportunities.<\/div>\n<\/div>\n\n<div class=\"hf-faq-item\">\n<div class=\"hf-faq-q\" onclick=\"hfToggleFAQ(this)\">Can I choose which jobs I accept?<span class=\"hf-faq-arrow\">&#9660;<\/span><\/div>\n<div class=\"hf-faq-a\">You have full control over your schedule and the jobs you take. Set your own availability, choose your service categories, and accept or decline bookings based on your preferences. You are an independent professional, not an employee.<\/div>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f373644 e-con-full e-flex e-con e-parent\" data-id=\"f373644\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28b9a17 elementor-widget elementor-widget-html\" data-id=\"28b9a17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n.hf-faq-cta{background:linear-gradient(135deg,#3D4F6F 0%,#2a3a52 100%);padding:80px 20px;text-align:center}\n.hf-faq-cta h2{color:#fff;font-size:2.2rem;font-weight:800;margin:0 0 16px}\n.hf-faq-cta p{color:rgba(255,255,255,.85);font-size:1.1rem;max-width:550px;margin:0 auto 32px;line-height:1.6}\n.hf-faq-cta-btns{display:flex;gap:16px;justify-content:center;flex-wrap:wrap}\n.hf-faq-cta-btns a{padding:16px 36px;border-radius:12px;font-size:1rem;font-weight:700;text-decoration:none;transition:all .3s}\n.hf-faq-cta-btns a.primary{background:#2ED87A;color:#fff}\n.hf-faq-cta-btns a.primary:hover{background:#25c06a;transform:translateY(-2px);box-shadow:0 6px 20px rgba(46,216,122,.4)}\n.hf-faq-cta-btns a.secondary{background:transparent;color:#fff;border:2px solid rgba(255,255,255,.3)}\n.hf-faq-cta-btns a.secondary:hover{border-color:#fff;background:rgba(255,255,255,.1)}\n@media(max-width:600px){.hf-faq-cta h2{font-size:1.7rem}.hf-faq-cta-btns{flex-direction:column;align-items:center}}\n<\/style>\n<div class=\"hf-faq-cta\">\n<h2>Still Have Questions?<\/h2>\n<p>Our team is here to help. Reach out anytime and we will get you the answers you need.<\/p>\n<div class=\"hf-faq-cta-btns\">\n<a href=\"\/contact-us\/\" class=\"primary\">Contact Us<\/a>\n<a href=\"\/services\/\" class=\"secondary\">Browse Services<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How Can We Help? How Can We Help? Find answers to common questions about booking services, payments, and managing your account. Getting Started Booking and Services Pricing and Payments Safety and Trust Support For Service Pros Find answers to common questions about booking services, payments, and managing your account. Getting Started Booking and Services Pricing [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1728","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ | House Fly Home Services - Common Questions Answered<\/title>\n<meta name=\"description\" content=\"Find answers to common questions about booking home services on House Fly. 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