V 1.05

OVERVIEW

This Privacy Policy describes the policies and procedures of House Fly Home Services Inc. (the “Company,” “We,” “Us,” or “Our”) on the collection, use, and disclosure of Your information when You use Our Service. It also explains Your privacy rights and how applicable law protects You.

By using the Service, You agree to the collection and use of Your Personal Data in accordance with this Privacy Policy.

COLLECTING AND USING YOUR PERSONAL DATA

Types of Data Collected

Sources of Personal Data: We collect Personal Data (a) directly from you (e.g., account, bookings, communications, reviews); (b) automatically from your device and use of the Service (e.g., cookies, analytics, logs, location, diagnostics); (c) from Service Providers and Customers (e.g., job details, scheduling, confirmations, disputes); (d) from property owners/managers and tenants/applicants in connection with property-management services; (e) from public sources and third-party data partners (including professional directories, licensing databases, public websites, and reviews) and internal or AI-assisted analysis used for “Verified Pros” curation and pricing estimates; and (f) from Payment Processors and fraud-prevention partners (e.g., transaction tokens, risk scores, chargeback data).

Personal Data: While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information (“Personal Data”) may include, but is not limited to:
1. Email address
2. Phone number
3. First name, middle name, and last name
4. Address, State, Province, ZIP/Postal code, City
5. Social Security Number
6. Birthday

Payment and Transaction Data: We may receive and process payment and payout related data, such as masked card details (e.g., last four digits), network tokens, wallet identifiers, bank routing information, transaction identifiers, authorization/hold and capture amounts, refunds and chargebacks, risk scores, fraud signals, and dispute documentation. We do not store full primary account numbers.

Tenant/Applicant Data (Property Management): If you inquire, apply, lease, or reside at a property managed by or through House Fly or our licensed partners, we may process application and tenancy information (for example, contact details, household information, employment/income, references, lease terms, notices, maintenance requests, rent and fee records, and move-in/move-out documentation). Where permitted, we may receive consumer reports/background checks from screening providers and issue adverse-action notices on behalf of property owners/managers.

Usage Data: Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol (IP) address, browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including but not limited to the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data. We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service through a mobile device.

Location Data and Media (With Your Consent):
While using Our Application, in order to provide certain features, We may collect, with Your prior permission:
1. Information regarding Your location
2. Pictures and other information from Your Device’s camera and photo library

We use this information to provide features of Our Service, improve, and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server, or it may be stored on Your device. You can enable or disable access to this information at any time through Your Device settings.

Audio/Visual Communications and Records: We may collect and retain call recordings, voicemails, chat transcripts (including AI assisted interactions), and related metadata (e.g., time stamps, participants, durations) for quality assurance, training, fraud prevention, dispute handling, collections, compliance, safety, and to operate and improve the Service.

Sensitive Personal Information: Where necessary, we may process sensitive personal information (for example, Social Security Number for tax reporting or identity verification, and precise location or camera access with your permission). We do not use or disclose sensitive personal information to infer characteristics about you. Where required by law, we provide a method to limit our use and disclosure of sensitive personal information. For property-management services, any collection or use of sensitive personal information (for example, government identifiers for screening or tax reporting) is limited to permitted purposes and is not used to infer characteristics about you.

Publicly Sourced Information About Service Providers (Managed Accounts):
We may create and manage “Managed by House Fly” profiles for certain service providers using information lawfully obtained from public sources (for example, professional directories, licensing databases, public websites, and social media) and information a provider supplies to us by phone, chat, text, email, or web form. We may contact a provider to verify or supplement publicly sourced information; calls and chats may be monitored, recorded, and transcribed. Managed profiles are displayed to Customers to facilitate potential bookings. Service providers who appear in “Managed by House Fly” profiles and wish to correct, update, or remove their information may contact Help@HouseFly.com. We may mask or remove disputed elements while reviewing a request and may require reasonable proof of identity or authority.

COOKIES POLICY

Introduction
Our Website uses cookies to enhance the user experience, provide essential functionality, and gather data to understand how Our site is used. By using Our Website, You consent to the use of cookies in accordance with this Cookies Policy.

What Are Cookies?
Cookies are small text files placed on Your Device by websites You visit. They help websites function more efficiently and provide information to the website owners.

Types of Cookies We Use:
1. Essential Cookies: Necessary for the basic functioning of Our Website and key features. Without these cookies, certain services cannot be provided.
2. Performance Cookies: Collect information on how visitors use Our Website, such as pages visited and error messages. These do not identify individual visitors but help Us improve performance.
3. Functional Cookies: Remember choices You make, such as language or location, to personalize Your experience.
4. Targeting/Advertising Cookies: Deliver advertisements more relevant to Your interests and measure the effectiveness of advertising campaigns. These cookies and similar technologies may constitute “sharing” or “targeted advertising” under certain state laws. You may opt out as described in the US State Privacy Disclosures and Rights section and by using available opt out preference signals. Signals used to curate “Verified Pros” listings (for example, aggregate location or engagement data) may also be associated with targeted advertising; you may opt out as described in the US State Privacy Disclosures and Rights section.

Third-Party Services We Use
• Google Ads: Uses cookies to serve ads based on Your previous visits. Opt out via Google Ads Settings.
• Google Analytics: Tracks and reports website traffic. You can opt out by installing the Google Analytics opt-out browser add-on.
• Google Search Console: Helps Us understand and improve how Google sees Our site.
• Google Firebase: Used for Our chat system. Firebase may store and process messages and interactions.
• Other Third-Party Tools: We may use other analytics or advertising providers as described in Our Service.

Managing Your Cookie Preferences
You may accept or reject cookies. Most browsers automatically accept cookies, but You can usually modify Your browser settings to block them. Disabling essential cookies may affect the functionality of Our Website. Third-party providers may offer their own opt-out tools.

Opt Out Preference Signals; Do Not Track
Where required, we honor browser or device level opt out preference signals (such as a global privacy control) for sale/share or targeted advertising choices. We do not currently respond to browser “Do Not Track” signals.

Changes to This Cookies Policy
We may update Our Cookies Policy from time to time. Material changes will be posted on Our Website, and We encourage You to review this policy periodically.

USE OF YOUR PERSONAL DATA

We may use Personal Data for the following purposes:
• To Provide and Maintain Our Service: Including to monitor usage and improve features.
• To Manage Your Account: Granting access to functionalities as a registered user.
• For the Performance of a Contract: To fulfill obligations related to products, items, or services You purchase through the Service.
• To Contact You: Via email, phone, or other channels to communicate updates, features, or security notices.
• To Provide Information and Offers: About goods, services, or events similar to those You have shown interest in, unless You opt out.
• To Manage Your Requests: Responding to inquiries, complaints, or other service-related issues.
• For Business Transfers: If We consider or undergo a merger, sale, or transfer of assets.
• For Other Purposes: Such as data analysis, usage trends, evaluating promotional campaigns, or improving Our Service.

AI & AUTOMATED COMMUNICATIONS; RECORDING & TRANSCRIPTION

We may use automated and AI assisted tools to place or field calls/chats, provide estimates or summaries, assist with account creation and booking, and to detect fraud, abuse, or platform threats. Calls and chats (inbound and outbound) may be monitored, recorded, and transcribed. Message and data rates may apply. Consent to receive automated communications is not a condition of purchase or doing business on the Service. AI outputs may be inaccurate or out of date; you should verify material facts (e.g., licensing, insurance, pricing, availability) before relying on them. This includes outreach related to “Verified Pros” curation and property-management services (for example, onboarding, application processing, scheduling, maintenance coordination, compliance, and collections).

SHARING YOUR PERSONAL DATA

We may share Your Personal Data in the following situations:
• With Service Providers: To assist in analyzing usage, processing payments, or providing support services.
• Property-Management Stakeholders: Property owners/managers, brokers, escrow/trust-account partners, tenant-screening providers, and compliance vendors, to perform property-management services, process applications, handle maintenance work orders, and comply with legal and audit requirements.
• For Business Transfers: In the event of a merger, acquisition, or asset sale involving the Company.
• With Affiliates: Who are required to honor this Privacy Policy.
• With Business Partners: To offer certain products, services, or promotions.
• With Other Users: If You share information publicly or interact with other users, they may view and redistribute that information.
• With Your Consent: For any other purpose You explicitly agree to.

RETENTION OF YOUR PERSONAL DATA

The Company will retain Your Personal Data only as long as necessary for the purposes set forth in this Privacy Policy or as required by law. Usage Data may be retained for a shorter period unless needed for security or functional improvements. Publicly sourced Service Provider data may be updated or removed upon request. Screening and tenancy-related records for property-management services may be retained for the duration of the tenancy plus a reasonable period thereafter to address audits, claims, and legal obligations.

SECURITY

We implement technical, administrative, and organizational measures designed to protect Personal Data; however, no security controls are absolute, and we cannot guarantee absolute security. Your use of the Service and transmission of information are at your own risk; you are responsible for maintaining the security of your account credentials and devices.

TRANSFER OF YOUR PERSONAL DATA

Your Personal Data may be transferred and maintained on servers outside Your jurisdiction, where data protection laws differ. By submitting Your information, You consent to such transfers. We take steps to ensure adequate protection of Your data where legally required.

For individuals in the European Economic Area or the United Kingdom, when we transfer Personal Data outside your jurisdiction, we rely on appropriate safeguards where required (for example, standard contractual clauses) and take steps designed to ensure an adequate level of protection in the destination country.

DISCLOSURE OF YOUR PERSONAL DATA

• Business Transactions: Your Personal Data may be transferred as part of a merger, acquisition, or asset sale, with notice to You.
• Law Enforcement: We may disclose Personal Data if required by law or in response to lawful requests by public authorities.
• Other Legal Requirements: We may disclose Personal Data to comply with legal obligations, protect Our rights and property, ensure user safety, or protect against legal liability.

YOUR PRIVACY RIGHTS (US)

Depending on your state of residence and subject to verification and legal exceptions, you may request access to, deletion of, correction of, or a copy of your Personal Data; opt out of sales/sharing and targeted advertising; and, where applicable, limit the use and disclosure of sensitive personal information. Submit requests through your account or by email to Help@HouseFly.com. We will take steps to verify your identity before processing a request. If we deny your request, you may appeal by replying to our decision or by emailing Help@HouseFly.com with “Privacy Appeal” in the subject line. We will not unlawfully discriminate against you for exercising any privacy right. While we employ commercially reasonable measures to protect Personal Data, no method of transmission or storage is completely secure.

PROCESSING YOUR PERSONAL DATA

Our Service Providers (for example, hosting, analytics, communications, security, background checks, and payments) may have access to Personal Data solely to perform services on our behalf and are contractually obligated to protect Personal Data and to use it only as instructed by us, except where use or disclosure is required by law.
• Email Marketing: We may send You marketing materials via email. You can unsubscribe at any time.
• Payment Processing: Handled by one or more third party Payment Processors compliant with applicable standards (for example, PCI DSS). We may enable cards, bank transfers, and supported wallets or peer to peer methods. We receive limited payment metadata (for example, masked card details, tokens, transaction identifiers, and dispute information) to operate the Service, manage authorizations and captures, process refunds, and respond to chargebacks. Your use of a wallet or peer to peer method must be classified as goods and services (or the closest available commercial classification) where applicable.
• Background Checks: If required, We may use third-party services (e.g., Checkr) to perform criminal background checks for user safety.

CHILDREN’S PRIVACY

Our Service is not directed at children under 13. We do not knowingly collect Personal Data from children without parental consent. If You are a parent or guardian and believe Your child has provided Personal Data, contact Us to remove it.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify You of material changes by posting the revised policy on this page, updating the “Last Updated” date, and, if appropriate, notifying You via email or within the Service. You are encouraged to review this Policy periodically.

US STATE PRIVACY DISCLOSURES AND RIGHTS

• Notice at Collection (Categories, Purposes, Retention, Sharing). We collect the categories described in this Privacy Policy (e.g., identifiers and contact information; commercial and transaction information; internet/usage data; geolocation; audio/visual communications; tenant/applicant and property-management data; professional/license data; inferences; and sensitive personal information where necessary). We use these categories for the purposes listed in “Use of Your Personal Data,” share them with the recipients listed in “Sharing Your Personal Data,” and retain them for as long as needed to provide the Service and for the purposes described (including account lifecycle, fraud prevention, dispute resolution, tax/audit, and legal compliance). Where a specific retention period is required by law, we follow that period; otherwise, we apply criteria such as the type and sensitivity of the data, the risks of unauthorized use or disclosure, and our contractual and legal obligations.

• Right to Know/Access, Delete, Correct, and Port. Subject to verification and legal exceptions, you may request access to, deletion of, correction of, or a copy of your Personal Data.

• Right to Opt Out of Sales/Sharing and Targeted Advertising. If we use cookies or advertising technology to enable cross context behavioral advertising or targeted ads, you may opt out. You may also send opt out preference signals where supported. We will honor valid, recognized opt out preference signals (such as a global privacy control) as required by law.

• Limit Use and Disclosure of Sensitive Personal Information. Where required, you may request that we limit our use and disclosure of sensitive personal information to permitted purposes.

• Non Discrimination. We will not unlawfully discriminate against you for exercising any privacy right.

• Financial Incentives. If we provide a program that offers a price, rate, or service difference related to the collection, retention, or sale/sharing of Personal Data, we will disclose the material terms at the time of enrollment, including the categories of Personal Data implicated, how to opt in/out, and how to withdraw consent at any time. The value of the program is reasonably related to the value of the Personal Data involved as permitted by law.

• How to Submit a Request and Verification. Submit privacy requests through your account or by email to Help@HouseFly.com We will take steps to verify your identity before processing a request. You may use an authorized agent where permitted by law; we may require proof of authorization and identity.

• Appeal. If we deny your request, you may appeal by replying to our decision or by emailing Help@HouseFly.com with “Privacy Appeal” in the subject line.

DEFINITIONS

For the purposes of this Privacy Policy:
• “Account” means a unique account created for You to access or use Our Service or certain portions thereof.
• “Affiliate” means any entity that controls, is controlled by, or is under common control with the Company, where “control” means direct or indirect ownership of 50% or more of the shares or other equity interests entitled to vote for the election of directors or other managing authority.
• “Application” means the software program provided by the Company and accessed by You on any compatible electronic device, including under names such as House Fly or House Fly Home Services.
• “Company” (referred to as “We,” “Us,” or “Our” in this Privacy Policy) means House Fly Home Services Inc., a Delaware Corporation, located at 7041 Canal Blvd. Ste 504, New Orleans, LA 70124.
• “Cookies” means small text files placed on Your Device by a website, containing details of Your browsing history or preferences.
• “Device” means any electronic device capable of accessing the Service, such as a computer, smartphone, or tablet.
• “Do Not Track (DNT)” is a concept promoted by regulatory authorities for enabling internet users to control the tracking of their online activities across websites. We currently do not respond to DNT signals. For more information on how to manage tracking technologies, please review the “Cookies Policy” and Your browser’s settings.
• “Personal Data” means any information that relates to an identified or identifiable individual.
• “Service” means the website(s), Application(s), and other related offerings operated by the Company, including all features, functionalities, and content provided therein.
• “Service Provider” means any natural or legal person who processes Personal Data on behalf of the Company. This includes third-party companies or individuals engaged to facilitate the Service, provide the Service on Our behalf, perform Service-related tasks, or assist Us in analyzing how the Service is used.
• “Third-Party Social Media Service” means any social network or website that allows You to log in or create an account to use the Service.
• “Usage Data” means data collected automatically, either generated by the use of the Service (such as page visit duration) or from the Service infrastructure itself.
• “Website” refers to any website operated by the Company, including www.HouseFly.com.
• “You” means the individual accessing or using the Service, or the company or other legal entity on whose behalf that individual is accessing or using the Service, as applicable

MISCELLANEOUS

• Third-Party Links and External Sites:
Our Service may contain links to third-party websites, services, or resources that are not operated or controlled by Us. Clicking on these links will direct You to a third party’s site. We strongly recommend that You review the Privacy Policy of every site You visit. We do not endorse, control, or assume any responsibility for the content, privacy practices, or policies of any third-party sites or services.

• Accuracy and Currency of Data:
We endeavor to ensure that the information We hold is accurate and up-to-date. However, it is Your responsibility to notify Us promptly if there are any changes to Your Personal Data or if You become aware of any inaccuracies.

• Compliance with Local Laws:
This Privacy Policy is intended to comply with applicable data protection and privacy laws. If any provision of this Privacy Policy conflicts with a non-waivable right under local law, that local law will prevail to the extent of the conflict.

• Interpretation:
Words in the singular include the plural, and words in the plural include the singular. Section headings in this Privacy Policy are for convenience only and shall not affect the interpretation of any provision.

CONTACT US

If You have questions about this Privacy Policy or wish to request changes, corrections, or removal of Your Personal Data, please contact Us:

By Email: Help@HouseFly.com
By Mail: House Fly Home Services, Inc.
ATTN: Privacy Policy
7041 Canal Blvd. Ste 504
New Orleans, LA 70124

To submit a privacy request, contact us through your account or email Help@HouseFly.com and specify the right you wish to exercise. For property-management privacy questions or requests, contact your account team through your property portal (if available) or email Help@HouseFly.com

By continuing to use the Service, You acknowledge that You have read and understand this Privacy Policy and agree to Our collection, use, and sharing of Your Personal Data as described herein.