Service Provider Terms of Service

Version 1.4 — Last Updated: May 20, 2026

PLEASE READ AND REVIEW THESE TERMS OF SERVICE CAREFULLY. BY INSTALLING THE HOUSE FLY APP OR OTHERWISE ACCESSING OR USING THE HOUSE FLY PLATFORM, YOU REPRESENT, PROMISE AND AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND AND OBLIGATED BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, THEN YOU MAY NOT INSTALL THE HOUSE FLY APP OR ACCESS OR USE OF THE HOUSE FLY PLATFORM.

THESE TERMS OF SERVICE OBLIGATE AND BIND YOU TO AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. PLEASE SEE SECTION 10 OF THESE TERMS OF SERVICE.

1. OVERVIEW

These Service Provider Terms of Service (“Terms of Service”) govern your access to and use of the House Fly Platform (defined below) as an independent third-party Service Provider. The “House Fly Platform” means the House Fly website (www.HouseFly.com), the House Fly mobile application (the “House Fly App”), and all related online services, features, content, and functionality made available by House Fly Home Services, Inc., a Delaware corporation (“House Fly,” “we,” “us,” or “our”), including without limitation the AI-assisted dispatch, communication, and voice experiences known as “Homer.”

The House Fly Platform facilitates connections between Customers and independent third-party service providers (“Service Providers,” “you”) who provide home and property services (“Listed Services”). Under the Pro Match (Concierge Booking) dispatch model described in Section 3, House Fly selects and assigns Service Providers to bookings; Customers do not browse or choose specific Service Providers.

House Fly may modify the features, functionality, content, or availability of the House Fly Platform at any time (“Modify” or “Modifications,” including any “Special Modifications” that may apply to specific bookings, features, or geographies).

2. ACCOUNT

2.1 Affirmative Assent at Account Creation and at Booking Acceptance

You expressly acknowledge that to create an Account, complete the standard Service Provider signup flow, or accept any Pro Match offer through the Platform, you are required to affirmatively assent to these Terms of Service by checking an “I agree to the Terms of Service” box, by clicking an “I agree” or “Accept Job” button, or — in the case of voice-based or SMS-based Pro Match offers — by providing an affirmative verbal “yes,” DTMF keypress, or SMS reply confirming acceptance. Your check, click, voice, or SMS confirmation constitutes your express, knowing, and binding consent to these Terms of Service for all purposes, including without limitation Section 10 (Mandatory, Binding Arbitration and No Class Action). Continued use of the Platform after a material change to these Terms of Service (with notice provided as described in Section 12) constitutes your continued assent to the modified Terms.

2.2 Account Creation, Profile, Authentication

To access and use the House Fly Platform, you will need to create a password-protected Account using an authentication means selected by House Fly (such as two-factor authentication using email and text verification or such other authentication means as selected by House Fly from time to time). You agree to provide accurate, current, and complete information to create your Account (including, without limitation, your “Service Provider Profile”) and at all other times when you access or use the House Fly Platform. You must complete a Service Provider Profile with information specified by House Fly from time to time.

You hereby consent that, for so long as you have an Account on the House Fly Platform, your Service Provider Profile may be shown to Customers. You agree not to provide any false or misleading information about: your identity or location; your availability, experience, credentials, licensure, competency to perform any work; any credit card, debit card or other payment account; your Services Contracts; or any other information on the House Fly Platform.

2.3 Account Security

To the fullest extent permitted by law, you are solely responsible for safeguarding your Account. You agree not to share your username and password with any other Person. You authorize House Fly to assume that any Person using your username and password is authorized to act for you. You are solely responsible for all activity on your Account and will notify House Fly immediately of any unauthorized use. Your Account is nontransferable and nonassignable except with House Fly’s written permission.

No fraud protection guarantee. House Fly does not guarantee that its identity verification, two-factor authentication, fraud-detection, or other security measures will prevent all unauthorized access to your Account. You agree that you bear the risk of any unauthorized access that is not caused by House Fly’s gross negligence or willful misconduct, and that House Fly is not liable for any fees, penalties, lost earnings, deactivation, or other consequences that result from unauthorized acceptance of Pro Match offers, unauthorized use of your payout credentials, or other unauthorized account activity.

Mandatory immediate notification. You agree to notify House Fly immediately at security@housefly.com (and to follow up by phone at (504) 323-7341) of any suspected or actual unauthorized access to your Account. Delay in notification past forty-eight (48) hours is conclusively presumed to constitute your authorization of all Account activity during the delay, except where prohibited by applicable law.

2.4 Eligibility

If you are an individual, you must be at least 18 years old, able to form legally binding contracts under applicable law, a citizen of the United States, and live and reside in the United States.

If you are an Entity: (a) your governing documents must allow you to enter into and perform these Terms; (b) you must have the power and authority to do so; (c) you must be able to form legally binding contracts; (d) you must be chartered under the laws of one of the U.S. States or under federal U.S. law; and (e) you must operate entirely within the United States of America.

By accessing the Platform, you represent and warrant that you fully satisfy the minimum eligibility criteria. House Fly has no obligation to verify your eligibility. Even if you satisfy the criteria, House Fly reserves the right to decline or reject any Account application.

2.5 Identity, Payment, and Authorization Checks

You authorize House Fly, directly or through other Persons, to make inquiries to validate (or to confirm or test authorizations for) your identity, location, ownership of email/phone; credit cards, debit cards, bank accounts, or other payment means; your credit score; financial statements; employment information; or other information about you.

2.6 Identity Verification — Mandatory for Standard Signup

You agree and authorize House Fly, directly or through third-party identity verification vendors, to perform identity verification on you (and on any individual signatory acting on behalf of an Entity Service Provider) at signup and at any time thereafter. Identity verification is a mandatory condition of completing House Fly’s standard Service Provider signup flow. You agree to submit a government-issued photo ID and to complete any selfie/liveness check, photo capture, or biometric verification step required by House Fly’s identity verification vendor before your standard Service Provider Account becomes eligible to receive job requests. House Fly may limit, block, suspend, deactivate, terminate, or cancel your Account if you fail or refuse to complete identity verification, or if the verification results are inconclusive, inconsistent, or indicate fraud or misrepresentation. (Service Providers dispatched through the Pro Match model under a VIP Account designation may not have completed identity verification; see the VIP Accounts — Pro Match Dispatch Model subsection in Section 3.)

2.7 Illinois Biometric Information Privacy Act (BIPA) — Disclosure and Consent

If you are a Service Provider whose identity verification at signup involves a selfie, liveness check, facial scan, fingerprint, voiceprint, retina/iris scan, or any other “biometric identifier” or “biometric information” (collectively, “Biometric Data”) as those terms are defined in the Illinois Biometric Information Privacy Act, 740 ILCS 14/ (“BIPA”), the following disclosures apply.

(a) Purpose of collection. House Fly causes the collection of Biometric Data from Service Providers solely to verify the Service Provider’s identity at signup, to detect fraudulent or duplicate signups, and to comply with House Fly’s identity verification obligations. Biometric Data is not used for marketing, profiling, sale, or any purpose other than the foregoing identity verification purposes.

(b) Collection by third-party vendor. Biometric Data is collected and processed by House Fly’s third-party identity verification vendor (which may change from time to time). The vendor is contractually obligated to handle Biometric Data in accordance with BIPA and to honor House Fly’s retention and destruction schedule.

(c) Retention schedule. Biometric Data is retained for the shorter of: (i) the duration necessary to complete the identity verification process plus a reasonable period thereafter to address fraud, audit, dispute, and legal-compliance needs (typically up to four (4) years from the date of collection); or (ii) any shorter period required by BIPA or other applicable law.

(d) Destruction policy. Upon expiration of the retention period set forth in (c) above, House Fly will cause its third-party identity verification vendor to permanently destroy the Biometric Data. House Fly’s written retention and destruction policy is publicly available at https://housefly.com/privacy-policy/ under the “Service Provider Identity Verification” heading.

(e) Written informed consent. By proceeding with House Fly’s standard Service Provider signup flow and submitting Biometric Data to House Fly’s identity verification vendor, you provide your express, knowing, written informed consent under BIPA to House Fly and its vendor to collect, store, use, and (at the end of the retention period) destroy your Biometric Data for the identity verification purposes described in this Section 2.7. Your consent is not a condition of being eligible to receive Pro Match offers under the VIP Account dispatch model (Service Providers in the Pro Match queue who have not completed standard signup are not required to provide Biometric Data); however, your consent IS a condition of completing House Fly’s standard Service Provider signup flow.

(f) No sale, lease, trade, or other disclosure. House Fly will not sell, lease, trade, or otherwise profit from your Biometric Data and will not disclose Biometric Data to any third party except (i) the third-party identity verification vendor performing the verification on House Fly’s behalf, (ii) as required by law, court order, or government request, or (iii) with your separate written consent.

(g) State-law equivalents. If you are a resident of Texas, Washington, New York City, Portland, or any other jurisdiction with a biometric-privacy statute analogous to BIPA, the disclosures and consent in this Section 2.7 also apply to satisfy applicable requirements of that statute. House Fly will comply with any additional or more protective requirements imposed by the law of your jurisdiction.

2.8 Background Check Authorization (Reserved)

You agree and authorize House Fly, in House Fly’s sole discretion and at any time, to use personal information of You and Your Interests to obtain background checks using third-party background check services that include, but are not limited to, a sex offenders registry check; county, state, and federal criminal records check; and domestic and international terrorist watchlist checks; and to conduct Professional Background Checks on You and Your Interests. House Fly does not currently perform criminal background checks on Service Providers as part of the standard signup flow, but reserves the right to do so at any time and on any Service Provider. You understand and agree that House Fly has no obligation to you (or to any Customer, or to anyone else) to run any such background check. You understand and agree that House Fly may limit, block, suspend, deactivate, terminate, or cancel your Account based on the results of any such background check. House Fly will comply with applicable federal, state, and local “ban-the-box” and Fair Credit Reporting Act requirements when conducting any background check.

2.9 Account Termination

Either you or House Fly may voluntarily terminate these Terms of Service upon five days written notice (except that these Terms shall continue to govern any then-existing Services Contracts). Either party may terminate your Account at any time without notice or explanation. After termination, your Account information will be permanently lost. Before deleting, it is your sole responsibility to back up information, withdraw available earned funds, and close out open disputes and upcoming jobs. If House Fly terminates your Account for cause (including breach of these Terms), House Fly may close open disputes in favor of the Customer and may withhold any then-unsettled funds pending resolution.

No compensation during suspension or after deactivation. During any period of Account suspension or after Account deactivation/termination, you are not entitled to any payment from House Fly for: (i) Pro Match offers that arose during the suspension/deactivation period, (ii) jobs that were canceled or reassigned due to the suspension/deactivation, (iii) any minimum wage, overtime, or other compensation as if you had remained active, or (iv) any expectation, opportunity, or anticipated work that did not result in a completed Services Contract. Your right to payment for Services Contracts already completed and not subject to a Payment Dispute is governed by Section 6.

2.10 Deactivation Notice and Appeal

House Fly may suspend, deactivate, or terminate your Account at any time as set forth in §2.9 and §12.1. In addition to any other rights House Fly may have:

(a) Notice. For deactivation actions that result in your Account being permanently terminated (other than for fraud, criminal conduct, threats of violence, or other conduct that warrants immediate action), House Fly will provide you with written notice (by email to the address on file) describing the general reason for the deactivation and the effective date.

(b) Appeal procedure. You may appeal a deactivation by emailing appeals@housefly.com within fourteen (14) days of the notice. House Fly will review your appeal and respond within thirty (30) days. House Fly’s decision on appeal is final and binding except as otherwise required by applicable law.

(c) No employment-style due process. The notice and appeal procedure in this §2.10 is provided as a courtesy and does not create any employment-like procedural rights or any property interest in your Account. The procedure does not waive House Fly’s right to terminate your Account at any time consistent with these Terms.

(d) Jurisdiction-specific rights. Where federal, state, or local law (including without limitation NYC Administrative Code or Seattle Municipal Code) confers additional notice, appeal, or due-process rights to gig workers or analogous classifications, House Fly will comply with such law and provide the additional rights required.

3. HOUSE FLY AND THE SERVICE PROVIDER

3.1 Geographic Scope of Services

You acknowledge and agree that you are strictly prohibited from offering services beyond the territorial boundaries of the United States of America. If a service is inadvertently or intentionally booked outside the specified territorial limitations, you hold full responsibility for canceling such service promptly. Failure to do so, or intentional violation, may result in termination of your access to the Platform and potential liability for damages.

3.2 Independent Contractor Status — Critical Defense Provision

You and House Fly expressly agree that you are an independent contractor and not an employee, agent, joint venturer, partner, franchisee, or worker (as those terms are defined under any applicable federal, state, or local employment, wage-and-hour, workers’ compensation, unemployment insurance, tax, or labor law) of House Fly or any member of the House Fly Group.

You acknowledge and agree that:

(a) You control the means, methods, schedule, equipment, tools, supplies, vehicles, route, and manner of performing your work;

(b) You determine your own pricing tiers, availability, service area, and which Pro Match offers to accept or decline;

(d) You are responsible for your own business expenses, including but not limited to insurance, taxes, licensing, fuel, parking, equipment, training, and continuing education;

(e) You are responsible for paying all federal, state, and local income taxes, self-employment taxes, and any other taxes on amounts you receive through the Platform; House Fly will report payments to you on IRS Form 1099-NEC (or equivalent) as required by law; you are not entitled to W-2 employee benefits, including without limitation health insurance, retirement benefits, paid time off, sick leave, family or medical leave, workers’ compensation, unemployment insurance, or any other employee benefit;

(f) You may perform services for Customers outside the Platform (subject to Section 4.1 non-circumvention) and for other companies or platforms; nothing in these Terms is exclusive;

(g) You do not wear a House Fly uniform unless you voluntarily choose to do so, and you are not required to display House Fly branding;

(h) House Fly does not direct, supervise, train, or evaluate the actual performance of your work at the Subject Home/Property;

(i) House Fly’s communications with you regarding scheduling, dispatch, payment, dispute handling, and platform administration are not “direction and control” of your work — they are administrative communications related to use of the Platform.

ABC Test compliance and acknowledgment. You acknowledge that the relationship between you and House Fly is structured to satisfy the “ABC test” applied by California (Cal. Lab. Code §2775), Massachusetts (Mass. Gen. Laws ch. 149, §148B), New Jersey (N.J.S.A. §43:21-19(i)(6)(A)), and other states that have adopted analogous tests. Specifically:

A. You are free from the control and direction of House Fly in connection with the performance of your Listed Services, both under these Terms of Service and in fact. House Fly does not direct or supervise the actual performance of your work at the Subject Home/Property.
B. You perform Listed Services that are outside the usual course of House Fly’s business. House Fly’s usual course of business is the operation of a technology platform that facilitates connections between Customers and independent Service Providers — not the actual performance of home services for Customers.
C. You are customarily engaged in an independently established trade, occupation, or business of the same nature as the Listed Services performed for Customers through the Platform. You hold yourself out to the public as available to perform such services outside the Platform and are free to do so.

You represent and warrant that the foregoing factual recitations are accurate as applied to your business. If any factual recitation is inaccurate as to you, you agree to notify House Fly at help@housefly.com within fourteen (14) days, and House Fly may modify, suspend, or terminate your access to the Platform as appropriate.

If a court, agency, or arbitrator of competent jurisdiction reclassifies you as an employee, agent, joint employee, or worker of House Fly for any purpose (including without limitation purposes of California Labor Code §2775 et seq. (AB5), the Fair Labor Standards Act, the Federal Insurance Contributions Act, any state unemployment insurance law, any state workers’ compensation law, or any analogous law), such reclassification shall not (i) create any retroactive liability of House Fly to you for back wages, overtime, benefits, expense reimbursements, penalties, or any other employment-related claim; (ii) entitle you to any prospective or future employee benefits; (iii) modify the disclaimers, limitations of liability, indemnification obligations, or arbitration/class-waiver provisions of these Terms of Service; or (iv) entitle you to bring any claim under any employment statute on a class, collective, or representative basis (subject to non-waivable rights of public agencies and to the public-injunctive-relief carve-out in Section 10). This Section 3.2 is a material and essential element of the bargain between you and House Fly.

3.3 Limited Booking Function; Not Your Agent

Subject to your compliance with these Terms, the House Fly Platform is a cloud-based services application that facilitates a medium through which you can connect with Customers, enter into a Services Contract with Customers, schedule the performance of Listed Services, and receive payments through the Platform. House Fly is not a party to any Services Contract that you make with a Customer; only you and the Customer are parties to such Services Contract. House Fly is not your agent, broker, fiduciary, lawyer, accountant, or representative.

3.4 Pro Match Queue; Acceptance by Conduct; No Listing Entitlement

When a Customer requests a service through the Platform that you are eligible to perform in your service area, House Fly may contact you with a Pro Match (Concierge Booking) offer by SMS, push notification, in-app message, email, or telephone (including by AI voice agent). You may accept or decline each offer at your discretion. If you accept a Pro Match offer or begin performance on a Pro Match booking (including by confirming a schedule, mobilizing, communicating with the Customer, or attending the job site), you accept these Terms of Service with respect to that booking and agree that:

(a) House Fly may substitute or reassign the job to another Service Provider before start if commercially reasonable;

(b) You have no entitlement to any minimum job volume, exclusive territory, public listing, logo placement, ongoing exposure, or any specific schedule of work. Pro Match offer volume is not guaranteed and may vary based on Customer demand, your acceptance rate, ratings, identity verification status, geographic coverage, service quality, and House Fly’s discretion;

(c) House Fly may add, modify, suspend, or remove your Service Provider Profile or VIP Account at any time, including for inactivity, low acceptance rate, customer complaints, identity-verification issues, or any other reason consistent with these Terms;

(d) You remain solely responsible for your licensure, insurance, bonding, equipment, means and methods, and the results of any work you perform.

3.5 VIP Accounts — Pro Match Dispatch Model

“VIP Account” is the internal operational designation House Fly uses for Service Provider records associated with the Pro Match dispatch model. House Fly may create VIP Account records on behalf of Service Providers whose businesses House Fly has located through public sources (for example, Google Business, social media, professional directories, or licensing databases) and may dispatch Pro Match bookings to those Service Providers without requiring them to first complete House Fly’s standard signup flow or Identity Verification.

If you are a VIP Account Service Provider and you do not wish to receive Pro Match offers from House Fly, contact Help@HouseFly.com to request removal of the VIP Account record associated with your business. If you wish to receive offers but want to be designated as an identity-verified Service Provider on the Platform, you may complete House Fly’s standard signup flow and Identity Verification at any time.

Acceptance of these Terms by VIP Account Service Providers. By accepting a Pro Match offer from House Fly (including by SMS reply, in-app confirmation, voice acceptance on a recorded call, or by beginning performance), a VIP Account Service Provider agrees to these Terms of Service with respect to that booking, regardless of whether the Service Provider has completed standard signup or Identity Verification.

3.6 Consent to Electronic Records and Signatures; Telephonic Acceptance

Without limiting any other provision, a Service Provider who (a) provides information to House Fly by phone, chat, text, email, or web form so that House Fly may create or manage a VIP Account or other Service Provider Profile; (b) verbally confirms prices, availability, or service details; (c) authorizes House Fly to create or manage a VIP Account on the Service Provider’s behalf; (d) accepts a booking or receives any payment routed through the House Fly Platform; or (e) otherwise uses or benefits from the House Fly Platform, agrees to these Terms of Service and consents to transact electronically. You agree that electronic signatures and voice authorizations (including “yes,” DTMF keypress, or comparable affirmative confirmation captured on a recorded call or session) are valid signatures for all purposes under these Terms and applicable e-signature laws.

3.7 Service Provider Insurance Requirements

You are required to obtain and maintain, at your sole cost and expense, the following insurance coverage for the duration of your use of the Platform (and you represent and warrant that you currently maintain such coverage if you accept any Pro Match offer):

(a) Commercial general liability insurance covering bodily injury and property damage arising from your work, in amounts sufficient to cover your typical jobs but in no event less than $500,000 per occurrence and $1,000,000 aggregate (or the minimum required by applicable state or local law if higher);

(b) Commercial automobile liability insurance covering any vehicle you use to perform Listed Services, including loading and unloading, in amounts sufficient to comply with applicable state law;

(c) Workers’ compensation insurance as required by applicable state law for you and any of your employees, agents, contractors, subcontractors, or suppliers;

(d) Any other insurance required by applicable federal, state, or local law or by any licensing authority for the Listed Services you offer (for example, plumbing surety bonds, electrical contractor bonds, drone Part 107 liability for Photo & Marketing services, etc.).

You agree to provide proof of insurance to House Fly upon request. You waive any claim against House Fly arising from any loss or damage that would have been covered by required insurance you failed to obtain or maintain. House Fly does not provide insurance coverage to you and is not your insurer.

Waiver of subrogation. To the fullest extent permitted by your insurance carrier and by applicable law, you waive — and you agree to require your insurance carriers (including without limitation your commercial general liability, automobile, drone, and workers’ compensation carriers) to waive — all rights of subrogation against the House Fly Group for any claim, loss, or liability arising out of your Listed Services, your use of the Platform, your relationship with any Customer, or any Services Contract.

Additional insured. Upon House Fly’s request, you will name House Fly Home Services, Inc. as an additional insured on your commercial general liability insurance policy and any drone liability policy, and will provide a certificate of insurance evidencing such coverage within thirty (30) days of request.

Insurance failure backstop. If you fail or refuse to maintain the insurance required by this §3.7 and a covered claim arises, you remain fully responsible for the loss as if the insurance had been maintained, and the indemnification obligations in §9 apply with full force. House Fly’s right to indemnification under §9 is in addition to (and not in lieu of) any insurance you should have maintained.

3.8 Service Provider Licensing, Permits, and Regulatory Compliance

You represent, warrant, and agree that you, and all of your employees, agents, contractors, subcontractors, or suppliers, are properly and fully qualified, experienced, licensed, certified, bonded, and insured as required by applicable laws or regulations in the jurisdiction in which you offer your Listed Services. You are solely responsible for obtaining and maintaining all required state, county, parish, and municipal licenses and permits for the Listed Services you perform. House Fly does not verify, monitor, or guarantee your licensing or compliance status.

3.9 Tax Responsibility; 1099 Reporting

You are solely responsible for paying all federal, state, and local income taxes, self-employment taxes, sales taxes, use taxes, and any other taxes on amounts you receive through the Platform. House Fly will report payments to you on IRS Form 1099-NEC (or equivalent) as required by law and may withhold or backup-withhold as required. You agree to provide House Fly with a properly completed IRS Form W-9 (or equivalent) before House Fly issues any payment. House Fly is not your tax advisor and provides no tax advice.

Backup withholding consent. If you fail to provide House Fly with a properly completed and certified IRS Form W-9 (or applicable equivalent), if the IRS notifies House Fly that your taxpayer identification number (“TIN”) is incorrect or missing (an “IRS B-Notice”), or if House Fly otherwise determines in good faith that backup withholding is required under IRC §3406 or analogous state law, you authorize House Fly to withhold and remit to the IRS (and applicable state tax authority) the applicable backup withholding amount (currently 24% federal; state amounts vary) from any payment otherwise due to you. Backup withholding is not refundable by House Fly; you may claim the withheld amount as a credit on your federal and state income tax returns or pursue refund procedures directly with the IRS or state tax authority.

3.10 Confidentiality of Customer Information

You agree that any Customer Personal Information you receive through the Platform (including name, address, phone number, email, scheduling preferences, payment information, special instructions, photographs, and any other Customer data) is the confidential information of the Customer and of House Fly. You agree:

(a) To use Customer Personal Information solely for the purpose of performing the booked service through the Platform;

(b) Not to use Customer Personal Information for marketing, advertising, sales, or any other purpose outside the booked service;

(d) Not to retain Customer Personal Information beyond the time reasonably necessary to complete the booked service and any related dispute or warranty period;

(e) To comply with all applicable privacy laws, including without limitation the California Consumer Privacy Act, the California Privacy Rights Act, the Virginia Consumer Data Protection Act, the Colorado Privacy Act, and any analogous state or federal law.

You expressly indemnify the House Fly Group and the Customer for any breach of these confidentiality obligations.

NLRA Section 7 carve-out. Nothing in this Section 3.10 prohibits or restricts you from engaging in any activity protected by Section 7 of the National Labor Relations Act, 29 U.S.C. §157, or from disclosing information as required by law, subpoena, or government request, or as part of a whistleblower disclosure to a government agency.

3.11 Customer Background Check Disclaimer

You understand and agree that whether or not House Fly conducts a Customer Background Check on any Customer is solely for House Fly’s own benefit and not for your benefit, reliance, or use. You cannot rely on House Fly conducting a Customer Background Check, on any Customer Background Check information made available to you, or on House Fly taking action to remove or suspend any Customer. The term “Customer Background Check” includes checking any condition, personality, credit-worthiness, financial status, employment, history, identity, character, knowledge, competency, or other aspect of any Customer.

3.12 Professional Background Check Disclaimer

You understand and agree that whether or not House Fly conducts a Professional Background Check on you or any of You and Your Interests is solely for House Fly’s own benefit and not for your benefit, reliance, or use. You cannot rely on House Fly conducting a Professional Background Check or on any Professional Background Check information. The term “Professional Background Check” includes checking any qualifications, licenses, credentials, permits, certifications, knowledge, education, training, experience, competency, credit, or other relevant criteria.

3.13 Reimbursement for Expenses

You agree (i) to pay all reasonable out-of-pocket expenses (including, without limitation, attorney’s fees, expert fees, and investigatory fees), salary and other labor charges incurred by House Fly in connection with: (1) the resolution of any property damage, liens or other claims resulting from the Services Contract or your provision of Listed Services for a Customer or (2) responding to any subpoena, discovery, process, investigation or other judicial or governmental proceeding or action, and (ii) that House Fly shall have the right to suspend your Account until it has received payment in full for all such reimbursable amounts. You authorize House Fly to charge your payment method on file for such reimbursable amounts.

3.14 Platform Administration Rights; Default Settings

Upon signing up for the House Fly Platform, certain default settings will be applied to your Service Provider Profile, including but not limited to a default profile picture, standard hours of availability, service durations, service range, number of providers per job, minimum job size price, cancellation fee, travel time between jobs, and time between booking and job start. You retain full control over your profile and can modify these settings at any time through your account.

House Fly may, in its sole discretion, make updates or changes to these and other default settings without direct notification to you, to maintain platform consistency, functionality, or user experience. It is your sole responsibility to regularly review your account and make any necessary adjustments.

3.15 No Disparagement

You agree that, during your use of the Platform and for a period of twelve (12) months after termination of your Account, you will not publicly disparage, defame, libel, or make false or misleading statements about House Fly, any member of the House Fly Group, or any other Service Provider on the Platform, in any public forum (including social media, review sites, news media, or other public communications). This Section 3.15 does not (a) prevent you from making truthful statements in connection with any legal proceeding or investigation; (b) prevent you from filing a complaint with any government agency; or (c) waive any non-waivable right under federal or state whistleblower law, the National Labor Relations Act, or any analogous law.

NLRA Section 7 carve-out. Nothing in this Section 3.15 prohibits or restricts you from engaging in any activity protected by Section 7 of the National Labor Relations Act, 29 U.S.C. §157 (including without limitation discussing wages, fees, terms, or conditions of your use of the Platform with other Service Providers, with House Fly employees, or with labor organizations), nor from filing a charge or assisting an investigation with the National Labor Relations Board, the U.S. Equal Employment Opportunity Commission, the U.S. Department of Labor, or any analogous state agency. To the extent this Section 3.15 conflicts with Section 7 of the NLRA, this Section 3.15 shall be construed and enforced consistently with Section 7.

3.16 No Solicitation of Other Service Providers’ Customers; No Solicitation of House Fly Employees

You agree not to use the Platform, or any Customer Personal Information obtained through the Platform, to solicit, divert, or recruit any Customer of another Service Provider for services outside the Platform.

For a period of twelve (12) months following your last access to the Platform, you will not directly or indirectly solicit for employment any individual who is then an employee, contractor, or consultant of House Fly with whom you had material contact during your use of the Platform. General job postings not specifically targeted at House Fly personnel are not a violation of this Section.

3.17 General Disclaimers about Customers and Services

YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT WE HAVE NO OBLIGATION WHATSOEVER TO YOU TO KNOW, REVIEW, MONITOR, OBSERVE, VERIFY, DETERMINE, TEST, AUDIT OR CONFIRM:

WHETHER THE CUSTOMER IS THE OWNER OF THE SUBJECT HOME/PROPERTY OR HAS AUTHORITY TO ENTER INTO A SERVICES CONTRACT WITH YOU;
WHETHER THE SUBJECT HOME/PROPERTY IS IN A SUITABLE AND SAFE CONDITION FOR YOU TO PERFORM LISTED SERVICES;
WHETHER THE SCOPE OF ANY SERVICES IN A SERVICES CONTRACT IS COMPLETE OR FAIRLY PRICED;
WHETHER THE PRICE, RATE, FEES OR OTHER MONIES YOU ARE RECEIVING IS FAIR OR REASONABLE;
WHETHER YOU HAVE THE NECESSARY QUALIFICATIONS, CREDENTIALS, LICENSES, PERMITS, OR INSURANCE;
ANYTHING ABOUT THE PERFORMANCE, DELIVERY OR RENDERING OF GOODS OR SERVICES TO CUSTOMERS.

YOU UNDERSTAND AND AGREE THAT: – HOUSE FLY IS NOT IN THE BUSINESS OF PROVIDING LISTED SERVICES; – HOUSE FLY DOES NOT ACT AS A SERVICE PROVIDER; – HOUSE FLY DOES NOT ENDORSE, REVIEW, RANK, RATE, COMMENT ON OR PROVIDE FEEDBACK ON YOU OR ANY CUSTOMER; – HOUSE FLY IS NOT A PARTY TO ANY SERVICES CONTRACT.

HOUSE FLY MAKES NO REPRESENTATION OR WARRANTY ABOUT THE PROFILES, AVAILABILITY, CALENDAR, OR PERFORMANCE OF ANY CUSTOMER; THE TRUTH OR ACCURACY OF CUSTOMER INFORMATION; THE QUALITY OR CONDITION OF THE SUBJECT HOME/PROPERTY; OR ANY OTHER ASPECT OF CUSTOMER BEHAVIOR OR PROPERTY CONDITION.

YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT USING THE HOUSE FLY PLATFORM DOES NOT GUARANTEE ANY MINIMUM VOLUME OF WORK, ANY SPECIFIC CUSTOMERS, OR ANY SPECIFIC OUTCOME.

HOUSE FLY, TO THE FULLEST EXTENT PERMITTED BY LAW, IS NOT RESPONSIBLE FOR THE CONDUCT OF ANY CUSTOMER OR OTHER SERVICE PROVIDER, ONLINE OR OFFLINE.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU HEREBY IRREVOCABLY RELEASE THE HOUSE FLY GROUP FROM ANY AND ALL CLAIMS, DEMANDS, AND DAMAGES OF EVERY KIND, KNOWN AND UNKNOWN, ARISING OUT OF OR CONNECTED WITH ANY DISPUTE BETWEEN YOU AND ANY CUSTOMER OR ANY OTHER SERVICE PROVIDER.

3.18 Subject Home/Property Representations by Service Provider

As to each Subject Home/Property where you provide services, you represent and warrant: (a) that you have all necessary power, authority and right to make the Services Contract; (b) that you have all necessary licenses, credentials, permits, consents, approvals, waivers, permissions and other authorizations from any governmental authority or third party; (c) that you (and your personnel) have the skills, training, experience, equipment, and supplies to perform the work safely and to applicable code and industry standards; (d) that you will not perform Excluded Services; and (e) that the Subject Home/Property is entirely located within the United States of America.

3.19 VIP Account — Identity Verification; Corrections

For VIP Accounts that House Fly maintains using publicly available business information together with information the Service Provider has supplied, House Fly relies primarily on Service Provider–submitted data for accuracy. If you believe information referencing your business is inaccurate, out-of-date, or improper, email Help@HouseFly.com for routine corrections or Legal@HouseFly.com for legal or trademark concerns.

3.20 State-Specific Savings Clause; Severability; Reformation

These Terms of Service are intended to comply with applicable federal, state, and local laws governing independent contractors, gig workers, employment classification, non-competition, non-solicitation, biometric privacy, wage and hour, and related matters. In the event that any provision of these Terms of Service is determined by a court, agency, or arbitrator of competent jurisdiction to be invalid, unenforceable, or contrary to a non-waivable right under the law of your state, county, parish, or municipality:

(a) Severance. The invalid provision shall be severed from these Terms of Service, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

(b) Reformation. To the extent permitted by law, the invalid provision shall be reformed and reduced in scope (geographic, temporal, substantive) to the minimum extent necessary to render it enforceable in your jurisdiction, while preserving as much of the original allocation of risk and benefit as possible.

(c) State-specific applications. Without limiting the foregoing:

(i) California: Nothing in these Terms waives any non-waivable right under California Labor Code §2802 (expense reimbursement), §925 (choice-of-law/venue limitations for California workers), Business & Professions Code §16600 (non-compete restrictions), the Private Attorneys General Act (§2698 et seq., see §10.8), the California Wage Orders, or any other non-waivable California law. The 12-month non-disparagement obligation in §3.15 and the 12-month non-circumvention obligation in §4.1 shall be reformed in California to the maximum scope and duration permitted under California law.

(ii) Minnesota: The 12-month non-circumvention obligation in §4.1 shall not apply to the extent it constitutes a non-compete provision void under Minn. Stat. §181.988. The non-solicitation portion (§3.16) and confidentiality obligations (§3.10) shall remain in force in Minnesota.

(iii) Illinois: The disclosures and consent in §2.7 (BIPA) apply to all Biometric Data collection in Illinois. The 12-month non-circumvention obligation in §4.1 shall comply with the Illinois Freedom to Work Act (820 ILCS 90/) and shall be reformed if necessary.

(iv) Gig-worker-specific laws. If you are subject to a federal, state, or local statute or ordinance that confers specific rights, benefits, or protections to gig workers, app-based workers, or for-hire transportation/delivery workers (including without limitation California’s Proposition 22, Seattle’s PayUp ordinance, NYC’s gig-worker minimum-pay law, or any analogous law), the more protective provisions of that law shall apply and shall supersede any conflicting provision of these Terms of Service.

(v) NYC, Colorado, Illinois algorithmic regulations. If you are subject to an algorithmic decision-making statute or regulation (NYC Local Law 144, Colorado Privacy Act, Illinois Artificial Intelligence Video Interview Act, or analogous law), House Fly will comply with applicable disclosure and opt-out requirements regarding Pro Match dispatch and other algorithmic decisions.

(d) No-waiver-by-state-application. Nothing in this Section 3.20 shall be construed as a concession by House Fly that any provision of these Terms is in fact invalid in any state.

3.21 Algorithmic Dispatch; No Disparate-Impact Warranty

Pro Match offers are dispatched by House Fly using algorithmic and AI-assisted systems that consider factors including (without limitation): your service area, your service categories, Customer requested service type, scheduling availability, acceptance rate history, ratings/reviews, identity verification status, and platform-wide demand. House Fly does not use any protected-class characteristic of you (such as race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or genetic information) as an input to Pro Match dispatch.

House Fly does not warrant or represent that the Pro Match algorithm produces statistically equivalent dispatch volumes across all demographic groups, geographic areas, or other categories. You acknowledge and agree that algorithmic dispatch may produce different results for different Service Providers based on the non-protected factors described above, and that such differences do not constitute discrimination.

No express or implied right to specific dispatch outcomes. You have no right to a specific volume, frequency, value, or geographic distribution of Pro Match offers. House Fly reserves the right to modify the Pro Match algorithm at any time without notice to you.

Algorithmic decision-making disclosure. To the extent any federal, state, or local law (including without limitation NYC Local Law 144 (2023), the Colorado Privacy Act, the Illinois Artificial Intelligence Video Interview Act, or analogous law) requires House Fly to provide you with notice, explanation, or opt-out of algorithmic decision-making, House Fly will comply with such law and provide the required disclosures separately.

No anti-retaliation waiver. Nothing in this Section 3.21 limits any non-waivable right under federal or state anti-discrimination law (including without limitation the right to file a discrimination charge with the EEOC or analogous state agency).

3.22 No Joint Employer Relationship

House Fly and you expressly disavow any joint-employer, joint-employment, or co-employment relationship between House Fly and any of your employees, agents, contractors, subcontractors, or suppliers. House Fly:

(a) does not hire, fire, supervise, discipline, train, schedule, or set wages for any of your employees, agents, contractors, subcontractors, or suppliers;

(b) does not maintain any employment records of your employees, agents, contractors, subcontractors, or suppliers;

(d) does not provide tools, equipment, supplies, vehicles, or workspace to you or your personnel;

(e) does not control the labor relations, working conditions, or terms of employment of your personnel;

(f) does not bargain collectively with any of your personnel or any labor organization on your behalf.

To the fullest extent permitted by law, you waive any claim against House Fly based on a theory of joint-employer liability, co-employer liability, joint-employment liability, alter-ego liability, single-employer liability, or any analogous theory under the National Labor Relations Act, the Fair Labor Standards Act, Title VII of the Civil Rights Act, the Age Discrimination in Employment Act, the Americans with Disabilities Act, ERISA, COBRA, any state employment statute, or any common-law theory. If a court, agency, or arbitrator nonetheless finds a joint-employer or analogous relationship for any purpose, the savings clauses set forth in §3.2 (Independent Contractor Status) apply.

3.23 Anti-Retaliation; Whistleblower Protections

House Fly does not retaliate against any Service Provider for engaging in activity protected by federal, state, or local whistleblower or anti-retaliation law, including without limitation:

(a) filing a charge or complaint with, or participating in an investigation or proceeding conducted by, the U.S. Equal Employment Opportunity Commission, the U.S. Department of Labor, OSHA, the National Labor Relations Board, the Securities and Exchange Commission, the Consumer Financial Protection Bureau, the Federal Trade Commission, any state attorney general, any state human rights agency, or any analogous federal, state, or local agency;

(b) reporting in good faith a reasonable belief that House Fly, any Customer, or any third party has violated federal, state, or local law;

(d) participating in or assisting any legal proceeding related to (a), (b), or (c);

(e) discussing wages, fees, terms, or conditions of your use of the Platform with other Service Providers, House Fly employees, labor organizations, or government agencies, as protected by Section 7 of the National Labor Relations Act.

Nothing in these Terms of Service shall be construed to waive, limit, or chill any of the foregoing protected activities. Any provision of these Terms (including without limitation §3.15 No Disparagement and §3.10 Customer Confidentiality) that would, if enforced literally, restrict protected activity shall be construed and enforced consistently with applicable whistleblower and anti-retaliation law.

Defend Trade Secrets Act notice. Pursuant to 18 U.S.C. §1833(b), you are hereby notified that: (i) you shall not be held criminally or civilly liable under any federal or state trade secret law for disclosing a trade secret in confidence to a federal, state, or local government official or to an attorney solely for the purpose of reporting or investigating a suspected violation of law, or in a sealed complaint or other document filed in a lawsuit or other proceeding; and (ii) if you file a lawsuit alleging retaliation for reporting a suspected violation of law, you may disclose a trade secret to your attorney and use it in the court proceeding if you file documents containing the trade secret under seal and do not disclose the trade secret except pursuant to court order.

3.24 Drone Operations (Photo & Marketing and Other Drone-Related Services)

If you offer or perform Listed Services that involve drone or unmanned aerial vehicle (“UAV”) operation, you represent, warrant, and agree that:

(a) FAA compliance. You hold a valid FAA Part 107 Remote Pilot Certificate (or applicable equivalent for the operation type) and operate all drones in compliance with 14 C.F.R. Part 107 and all other applicable Federal Aviation Administration regulations;

(b) State and local compliance. You comply with all applicable state and local drone laws, including without limitation registration requirements, airspace restrictions, noise ordinances, and privacy laws;

(c) Insurance. You maintain commercial drone liability insurance with limits of not less than $1,000,000 per occurrence, in addition to the general commercial liability insurance required by §3.7;

(d) Airspace authorizations. You obtain any required LAANC authorization, waiver, or airspace authorization before operating in controlled airspace;

(e) Customer authorization. You confirm that the Customer has the right and authority to authorize drone overflight at the Subject Home/Property and that the Subject Home/Property is not in restricted airspace, near a critical infrastructure facility, or in any other location where drone operation is prohibited;

(f) Privacy and recording laws. You comply with all applicable privacy and recording laws, including obtaining any required consents before recording video or audio of persons (including the Customer, the Customer’s family, and any neighbors visible from the airspace);

(g) Indemnification. You expressly indemnify the House Fly Group, the Customer, and any neighbor or third party for any claim arising from your drone operation, including without limitation claims for trespass, nuisance, privacy violation, property damage, personal injury, or violation of FAA regulations.

3.25 Cooperation with Audits and Investigations

You agree to cooperate in good faith with any audit, investigation, inquiry, or fact-finding conducted by House Fly relating to your use of the Platform, including by providing requested documentation (insurance certificates, licenses, tax forms, training records), responding to questions, and granting access to relevant records. House Fly may, on reasonable notice, audit your insurance, licensing, and tax compliance. Refusal to cooperate without good cause may result in suspension or deactivation of your Account.

3.26 Personal Data Subject Rights Pass-Through

If a Customer or any other Person exercises a privacy right (under the California Consumer Privacy Act, California Privacy Rights Act, Virginia Consumer Data Protection Act, Colorado Privacy Act, or any other applicable privacy law) that affects Customer Personal Information you have received, you agree to cooperate with House Fly within ten (10) business days of House Fly’s request, including by deleting, correcting, or providing access to the requested Personal Information in your possession or control.

4. PROHIBITIONS

You represent, warrant, and agree that you will not:

Use an Account of any Other Service Provider;
Misrepresent yourself or your Listed Services, your identity or qualifications, or post Listed Services in inappropriate categories;
Use any automated system (robots, spiders, scrapers) to access the Platform;
Use any manual process to monitor or copy material without prior written consent;
Use any device, software, or routine that interferes with the Platform;
Introduce viruses, trojan horses, worms, malware, or harmful material;
Attempt to gain unauthorized access, interfere with, damage, or disrupt the Platform;
Attack the Platform via denial-of-service or distributed-denial-of-service;
Take any other action that may unreasonably encumber Platform infrastructure;
Use the Platform in a way that violates any third-party rights;
Circumvent your obligation to pay House Fly;
“Sell” personal information as defined by CCPA, including Customer or Other Service Provider data;
Collect, harvest, or publish personally identifiable data;
Take inappropriate or unlawful actions (harassing, hateful, illegal, profane, obscene, defamatory, threatening, discriminatory);
Advertise or solicit services not related to or appropriate for the Platform, including Excluded Services;
Take action that damages the Customer experience;
Take action that undermines reviews or ratings;
Use the Platform to make any employment, credit, underwriting, or similar decision about a Customer;
Fail to perform Listed Services as promised (unless excused);
Engage in fraudulent, deceptive, or unfair trade practices;
Solicit Customers to use payment methods outside the Billing and Fee Structure;
Request or negotiate a price with no intention of performing;
Agree to perform a service when you do not meet the Customer’s requirements;
Use the Platform to connect with Customers to perform Excluded Services;
Undertake activity inconsistent with the business or purpose of the Platform;
Attempt to do anything in furtherance of any of the foregoing.

4.1 Non-Circumvention

For a period of twelve (12) months following your most recent Platform-booked service with a particular Customer, you agree that you will not (i) directly or indirectly engage that Customer for the same or substantially similar services outside the Platform, or (ii) solicit that Customer to engage you outside the Platform. If you engage a Customer off-Platform in violation of this Section, you agree to pay House Fly, as liquidated damages and not as a penalty, an amount equal to the greater of (a) one and one-half times (1.5×) the Service Provider Facilitation Fee that would have been earned on the off-Platform engagement, or (b) five hundred dollars ($500) per off-Platform engagement. You acknowledge that actual damages from off-Platform circumvention are difficult to calculate and that the liquidated damages amount is a reasonable estimate of the harm. This Section does not prohibit you from independently engaging a Customer you knew before using the Platform.

4.2 Anti-Bribery; Sanctions Compliance

You represent and warrant that you and your personnel will not (a) violate the U.S. Foreign Corrupt Practices Act, the UK Bribery Act 2010, or any analogous anti-bribery law; (b) violate any U.S. or international economic sanctions program (including OFAC); or (c) engage in human trafficking, forced labor, child labor, or other practices prohibited by the California Transparency in Supply Chains Act or the UK Modern Slavery Act.

5. INTELLECTUAL PROPERTY

5.1 House Fly Proprietary Property

[The IP definitions, House Fly Marks, House Fly Content, House Fly Proprietary Property, House Fly License, and all restrictions on modification, distribution, and interference are preserved verbatim from V1.3, including the (A)–(J) restrictions on modify/distribute and interfere-with. Title to all House Fly Content and other House Fly Proprietary Property remains with House Fly.]

5.2 User Ratings and Contributions

The Platform may provide a means for you and Other Service Providers to endorse, review, rate, or comment on Customers (“User Contributions”). House Fly may alter or remove User Contributions. House Fly may permit each Customer to comment on you, your performance, your personnel, equipment, training, certifications, or licenses (“Customer Commentary”). You have no right to have Customer Commentary removed.

5.3 Data Rights

If your Account is terminated, you will no longer have access to “Account Data and Usage Information.” House Fly may retain, use, and allow other Persons to use Account Data and Usage Information consistent with the Privacy Policy.

5.4 IP Rights Infringement Reporting Policy

If you believe your IP rights have been infringed by Platform content, send written notice by US Mail CM/RRR to House Fly Home Services, Inc., ATTN: IP Rights Infringement, 7041 Canal Blvd. Ste 504, New Orleans, LA 70124, with a copy emailed to Legal@HouseFly.com.

6. BILLING, FEE STRUCTURE, DURATIONS, CANCELLATIONS, PAYMENT DISPUTES, AND WARRANTY

6.1 Payment In Advance, Acknowledged Completion, and Other Payment Matters

The House Fly Platform facilitates payments between you and Customers through one or more third-party Payment Processors. House Fly is not a bank and does not provide money-transmission services to you. House Fly receives funds in a limited capacity as a payments agent for settlement on the Platform.

The Customer is obligated to pay, in advance, for Listed Services scheduled or purchased through the Platform. Customer funds (less the Service Provider Facilitation Fee and the Customer Booking Fee) will be held in a House Fly bank account until Acknowledged Completion of the Listed Services.

YOU UNDERSTAND AND AGREE: (A) THAT YOU HAVE NO RIGHT, CLAIM, OR INTEREST IN OR TO THAT BANK ACCOUNT; (B) THAT NEITHER YOU NOR THE CUSTOMER ARE ENTITLED TO ANY INTEREST ON FUNDS HELD BY HOUSE FLY GROUP; AND (C) THAT ANY INTEREST ACCRUED IS OWNED BY HOUSE FLY GROUP.

You authorize House Fly to: route, tokenize, store, transmit, and switch among payment rails; place holds or preauthorizations on Customer payment methods; capture and apply tips, add-ons, parts, and other line-items; net, set off, or reserve amounts against funds otherwise payable to you to cover chargebacks, disputes, fines, or amounts you owe House Fly; charge any payment method on file for amounts you owe House Fly; pay you using any available payment rail; impose per-transaction, daily, or monthly limits; and decline or delay transactions that present risk.

Acknowledged Completion occurs when: (1) you submit a Request for Payment; (2) unless House Fly has received a Refund for Breach Request, House Fly sends a Completion Email to the Customer; and (3) if no Disputed Reply is received within 48 hours, House Fly pays you the Remaining Funds (less the Customer Booking Fee).

Chargebacks, Reversals, Returns, and Collections. You remain responsible for the underlying amount and any fees imposed by Payment Processors. You authorize us to re-present transactions and re-debit any method on file.

6.2 Recurring Services

If a Listed Service is a Recurring Service, the Customer is obligated to pay in advance for each episode. Each episode is a separate Services Contract.

6.3 Service Provider Facilitation Fee

The Service Provider Facilitation Fee is fully earned by House Fly when the Services Contract is made and is not refundable.

6.4 Property Management Work Orders — Coming Soon

House Fly intends to offer property management services in the future. No property management work orders are issued through the Platform as of the Last Updated date.

6.5 Tiered Service Provider Facilitation Fee Structure

Less than $500 = 9.99%
$500 to $2,500 = 8.99%
More than $2,500 = 7.99%

6.6 Cancellation

The Service Provider Cancellation Fee applies only when a Customer cancels within 24 hours of scheduled start time. Cancellation of two or more scheduled appointments within a 30-day period is a violation of these Terms and may result in suspension.

6.7 Dispute

House Fly’s internal dispute review is administrative and non-binding for funds-administration purposes only; binding dispute resolution is governed exclusively by Section 10.

6.8 Promotions; Incentive Programs

Promotions are gratuitous, conditional incentives — not wages, salary, tips, reimbursements, or consideration. All Promotions are discretionary and may be modified, suspended, capped, audited, or revoked by House Fly at any time. Promotions apply only to the single Account to which directly communicated; are non-transferable; expire on stated date or three months from issuance; may be prorated for canceled transactions; may be clawed back if improperly granted.

6.9 Warranty

The Platform does not provide any warranty for services you provide. You may offer your own warranties between you and the Customer. House Fly does not endorse or assume responsibility.

7. DISCLAIMER OF WARRANTIES AND OTHER DISCLAIMERS AND ALLOCATIONS OF RISK

YOU UNDERSTAND THAT WE DO NOT GUARANTEE, WARRANT OR REPRESENT THAT THE PLATFORM OR ANY FILES WILL BE FREE OF VIRUSES OR HARMFUL CODE. YOU ARE RESPONSIBLE FOR ANTI-VIRUS PROTECTION AND DATA BACKUP.

HOUSEFLY IS NOT RESPONSIBLE FOR MAINTAINING OR BACKING UP YOUR RECORDS. WE ARE NOT LIABLE FOR ANY LOSS DUE TO DDoS, VIRUSES, MALWARE, OR DESTRUCTIVE CODE.

YOUR USE OF THE PLATFORM IS AT YOUR OWN RISK. THE PLATFORM IS PROVIDED ONLY ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

HOUSE FLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING: – COMPLETENESS, SECURITY, PRIVACY, RELIABILITY, QUALITY, CONDITION, FEATURES, FUNCTIONALITY, SUITABILITY, UTILITY, USEFULNESS, SAFETY, TRUTH, ACCURACY, PERFORMANCE OR AVAILABILITY OF THE PLATFORM; – THAT THE PLATFORM WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED; – THAT DEFECTS WILL BE CORRECTED; – THAT THE PLATFORM IS FREE OF VIRUSES OR HARMFUL CODE; – THAT THE PLATFORM WILL MEET YOUR NEEDS OR EXPECTATIONS; – WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE; – WARRANTIES THAT ANY WORK PERFORMED THROUGH THE PLATFORM WILL BE STABLE, DURABLE, WORKMANLIKE, FUNCTIONAL, SAFE, CODE-COMPLIANT, OR FREE FROM DEFECTS.

No Guaranteed Work Volume; No Promissory Estoppel. YOU EXPRESSLY ACKNOWLEDGE THAT HOUSE FLY MAKES NO PROMISE, GUARANTEE, REPRESENTATION, OR WARRANTY OF ANY KIND REGARDING THE VOLUME, FREQUENCY, VALUE, OR TYPE OF PRO MATCH OFFERS YOU WILL RECEIVE. YOU EXPRESSLY WAIVE ANY CLAIM SOUNDING IN PROMISSORY ESTOPPEL, DETRIMENTAL RELIANCE, OR QUASI-CONTRACT ARISING FROM ANY EXPECTATION OF FUTURE WORK ON THE PLATFORM.

8. LIMITATIONS ON LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ANY OF THE HOUSE FLY GROUP BE LIABLE FOR LOSSES, LIABILITIES OR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, BASED ON OR ARISING OUT OF: your use of or access to the House Fly Platform; the conduct, condition, scope, or behavior of any Customer or Subject Home/Property; any Listed Services, Services Contract, or other goods or services facilitated through the Platform; any changes to these Terms of Service; or any volume, value, frequency, or timing of Pro Match offers (or the lack thereof).

INCLUDING, WITHOUT LIMITATION, NOT BEING LIABLE FOR ANY DIRECT, INDIRECT, FORESEEABLE, UNFORESEEABLE, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER LOSSES (INCLUDING PERSONAL INJURY, BODILY INJURY, DEATH, EMOTIONAL DISTRESS, PROPERTY DAMAGE, LOST REVENUE OR PROFITS, LOST BUSINESS, LOSS OF GOODWILL, LOSS OF PRIVACY/SECURITY, OR DATA LOSS) AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), QUASI-CONTRACT, REDHIBITION, RELIANCE, UNJUST ENRICHMENT, OR OTHERWISE.

The term “YOU AND YOUR INTERESTS” means collectively: (1) you; (2) if you are an individual, your immediate family; and (3) if you are an Entity, your principals, employees, contractors, subcontractors, and suppliers. The term does not include any of the House Fly Group.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE HOUSE FLY GROUP TO YOU AND YOUR INTERESTS FOR ALL CLAIMS IS LIMITED TO THE GREATER OF: (A) THE AMOUNT OF SERVICE PROVIDER FACILITATION FEES PAID BY YOU TO HOUSE FLY IN THE TWELVE MONTHS PRIOR TO THE EVENT GIVING RISE TO YOUR CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

For the avoidance of doubt, amounts that House Fly is acting solely as a payments-agent to remit to you and that House Fly has actually received and is holding for you are excluded from this cap only with respect to House Fly’s duty to remit those funds; the cap continues to apply with respect to any tort, statutory, or other claim against the House Fly Group.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. EACH PROVISION ALLOCATES RISK BETWEEN THE PARTIES AS A MATERIAL AND ESSENTIAL ELEMENT OF THE BARGAIN.

Individual Officer/Owner/Employee Protections. The disclaimers, limitations of liability, indemnification obligations, and arbitration/class-waiver provisions of these Terms of Service apply with equal force and effect to any individual officer, director, manager, employee, agent, owner, or representative of House Fly or any member of the House Fly Group, whether sued in their individual or representative capacity. To the fullest extent permitted by law, you waive any claim against any such individual based on personal liability, “managing agent” liability under California Labor Code §558 or analogous statute, alter-ego liability, piercing the corporate veil, or any analogous theory. Any such individual is an intended third-party beneficiary of these Terms of Service solely to the extent necessary to enforce this paragraph.

9. INDEMNIFICATION

To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless the House Fly Group from and against any and all claims, demands, suits, investigations, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees, investigatory fees and expert fees) based on, caused by, due to, arising out of, concerning or relating to any one or more of the following:

(a) your actions or inactions which allow another Person to access your Service Provider Profile or Account;

(b) any endorsement, review, comment, feedback, or other material you (or any Person using your Account) make available through the Platform;

(d) any violation of copyright, trademark, patent, unfair competition, or other proprietary or intellectual property rights caused by You and Your Interests;

(e) your using the Platform to perform Excluded Services;

(f) your violation, breach, or failure to perform any obligation under any Services Contract or other agreement with a Customer;

(g) your violation, breach, or failure to perform any obligation under these Terms of Service;

(h) any anticipated or threatened violation or breach of these Terms;

(i) any violation of any federal, state, or local law, regulation, rule, ordinance, order, or decree by You and Your Interests;

(j) any negligence, fault, willful misconduct, or fraud by You and Your Interests;

(k) any bodily injury, property damage, or other harm to or by you, your personnel, your contractors, your subcontractors, any Customer, any guest, invitee, family member, co-occupant, or pet at the Subject Home/Property, or any third party, arising from your Listed Services or from your presence at the Subject Home/Property;

(l) any claim or proceeding (including any wage-and-hour claim, overtime claim, expense-reimbursement claim, benefits claim, workers’ compensation claim, unemployment-insurance claim, or other employment-related claim) brought by you, by any of your personnel, by any government agency, or by any third party that asserts you or any of your personnel are employees, agents, joint employees, or workers of House Fly or any member of the House Fly Group;

(m) any claim by a Customer, neighbor, HOA, landlord, co-owner, government agency, or third party arising from your Listed Services, your presence at the Subject Home/Property, your equipment, your personnel, your subcontractors, your vehicles, your tools, your supplies, your drones, or your conduct;

(n) any claim arising from your failure to maintain the insurance required by Section 3.7, or from any loss that would have been covered by such required insurance;

(o) any claim arising from your failure to hold or maintain any required license, permit, bond, or certification under Section 3.8;

(p) any tax liability (federal, state, local, sales, use, self-employment, payroll, or other) attributable to your payments through the Platform, including any claim that House Fly should have withheld, paid, or reported on a basis different than its actual treatment;

(q) any breach of the Customer confidentiality obligations in Section 3.10, including any claim under the California Consumer Privacy Act, the California Privacy Rights Act, or any analogous state or federal privacy law;

(r) your breach of the Non-Circumvention obligation in Section 4.1 or the No-Solicitation obligation in Section 3.16;

(s) any breach by you of any anti-discrimination or fair-housing law (including Title VII of the Civil Rights Act, the Fair Housing Act, the Americans with Disabilities Act, and analogous state and local laws) in connection with your Listed Services;

(t) any claim under the National Labor Relations Act, including without limitation any claim that House Fly is a joint employer or that House Fly engaged in any unfair labor practice with respect to you or your personnel;

(u) any wage-and-hour claim (including without limitation minimum wage, overtime, meal/rest breaks, expense reimbursement, or PAGA) brought by you or any of your personnel against House Fly, whether or not founded on a theory of reclassification as an employee;

(v) any claim brought against House Fly by any government agency (federal, state, or local) arising from your acts or omissions, including without limitation tax authorities, labor agencies, environmental agencies, FAA, OSHA, FCC, FTC, and state attorneys general;

(w) any claim arising from your drone or UAV operation under §3.24, including without limitation FAA violations, airspace incursions, drone-related personal injury or property damage, and drone-related privacy claims by Customers or third parties (including neighbors);

(x) any claim arising from unauthorized use of your Account that was not caused by House Fly’s gross negligence or willful misconduct, including without limitation fraudulent acceptance of Pro Match offers, fraudulent payout redirection, or fraudulent use of Customer data;

except to the extent finally determined to arise solely from House Fly’s gross negligence or willful misconduct. Nothing in this Section limits any non-waivable right under applicable law.

California Labor Code §2802 / §2804 Savings Clause. If you are reclassified as an employee of House Fly or any member of the House Fly Group under California Labor Code §2775 et seq. (AB5), the federal Fair Labor Standards Act, or any analogous law, the indemnification obligations in this §9 shall not be construed to require you to indemnify the House Fly Group for any expense, loss, or liability for which such indemnification is prohibited as against public policy under California Labor Code §2804 or analogous statute. All other indemnification obligations in this §9 (including without limitation indemnification for claims by third parties, anti-discrimination claims, IP infringement claims, and the categories specifically enumerated in subparts (a)–(x)) shall remain fully enforceable to the maximum extent permitted by law. Nothing in this Section limits House Fly’s right to recover indemnification from any source not prohibited by law (including without limitation your insurance carrier under the insurance you are required to maintain under §3.7).

10. MANDATORY, BINDING ARBITRATION AND NO CLASS ACTION

10.1 Governing Law

These Terms of Service, the formation of any Services Contract under or through the Platform, and any dispute arising out of, relating to, or in connection with these Terms of Service or the Platform shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. Notwithstanding the foregoing, federal law (including the Federal Arbitration Act, 9 U.S.C. §§1 et seq.) governs the interpretation and enforceability of this Section 10.

10.2 Contractual Limitations Period

To the fullest extent permitted by law, you agree that any claim, demand, action, or cause of action arising out of, relating to, or in connection with these Terms of Service, the House Fly Platform, any Services Contract, any Customer, any Pro Match offer (or absence thereof), any payout, or any use of or access to the Platform must be commenced within ONE (1) YEAR after the cause of action accrues, regardless of any longer statutory limitations period that would otherwise apply. Any claim not commenced within one year is permanently barred. This shortened limitations period does not apply where prohibited by non-waivable state law.

10.3 Scope of Arbitration

The term “HOUSE FLY MATTERS” means: (a) the House Fly Platform; (b) any goods, services, labor, products, or items offered, listed, purchased, sold, quoted, obtained, agreed to be delivered, or delivered through the Platform; (c) House Fly Proprietary Property; (d) these Terms of Service; or (e) any violation of any federal, state, or local law involving any of subparts (a) through (d).

Any claim, dispute, or controversy between or among: (1) you and a Customer; (2) you and House Fly (and any Others Named In House Fly Group); or (3) you, a Customer, and House Fly — based on or arising out of HOUSE FLY MATTERS, whether based on contract, tort (including negligence), quasi-contract, redhibition, reliance, unjust enrichment, statute, fraud, misrepresentation, employment-misclassification, or any other legal theory (collectively, “Disputed Claims”) may first be submitted to House Fly’s legal department at Legal@HouseFly.com.

If unresolved, the Disputed Claims shall be settled by binding, final, non-appealable arbitration in accordance with the AAA Commercial Rules as modified below (the “Modified Commercial Rules”) and the Federal Arbitration Act.

10.4 Arbitration Procedure

The arbitration shall be held in New Orleans, Louisiana. Judgment may be entered by any court having jurisdiction.

The arbitration shall be conducted with no discovery (no interrogatories, no requests for production, no inspections, no depositions, no requests for admissions). The parties shall name witnesses and exchange exhibits in advance per the arbitrators’ schedule. The arbitrators’ award shall be final, binding, and non-appealable.

Cost allocation. Except as required by applicable law or AAA rules: (a) each party shall bear its own attorneys’ fees and costs unless the arbitrator awards them to the prevailing party under §10.7; (b) the AAA filing fee and administrative fees shall be allocated as provided in the AAA Commercial Rules, except that in any mass-arbitration context, the Mass Arbitration Protocol in §10.6 controls; (c) the arbitrator’s fees and expenses shall be split equally between the parties, except where a non-waivable consumer or employment statute requires House Fly to bear all such fees, in which case House Fly will pay the portion required by law; (d) if you initiate arbitration in bad faith or for a frivolous claim (as determined by the arbitrator), the arbitrator may shift all costs and reasonable attorneys’ fees to you.

10.5 Class Action Waiver; Collective Action Waiver; Representative Action Waiver

To the fullest extent permitted under applicable law, Disputed Claims shall be brought solely by you as an individual and not as part of, or as a representative of, a class, collective, or representative action.

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AND HOUSE FLY AGREE THAT YOU MAY BRING DISPUTED CLAIMS AGAINST HOUSE FLY (OR ANY MEMBER OF THE HOUSE FLY GROUP) OR A CUSTOMER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING (INCLUDING ANY COLLECTIVE ACTION UNDER THE FAIR LABOR STANDARDS ACT OR ANY ANALOGOUS STATE WAGE-AND-HOUR LAW). FURTHER, UNLESS BOTH YOU AND HOUSE FLY AGREE OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT AND SHALL NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT AND SHALL NOT OTHERWISE PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

Small-Claims Court. Either party may bring qualifying claims in small-claims court in Orleans Parish, Louisiana (or your county of residence where required by law).

Public Injunctive Relief Carve-Out. Notwithstanding the foregoing, where required by non-waivable state law (including without limitation California’s McGill doctrine), a claim for public injunctive relief on behalf of the general public may be brought in court rather than in arbitration. Any such public-injunctive-relief claim shall be stayed pending the conclusion of arbitration on the underlying individual claims.

10.6 Mass Arbitration Protocol

If 25 or more arbitration demands of a substantially similar nature are filed by or on behalf of the same plaintiffs’ counsel, plaintiffs’ law firm, or coordinated group of claimants against House Fly or any member of the House Fly Group within a 365-day period (a “Mass Arbitration Filing”), the following procedures shall apply:

(a) Bellwether process. The first ten (10) demands shall proceed as bellwether arbitrations, with five (5) selected by House Fly and five (5) by claimants’ counsel.

(b) Stay of remaining demands. All remaining demands shall be stayed (and no filing or administrative fees shall be due from House Fly for the stayed demands) pending resolution of the bellwethers.

(c) Mediation following bellwethers. The parties shall engage in a single mandatory mediation session with a neutral mediator selected jointly. Each side bears its own mediation costs.

(d) Resumption. If mediation does not resolve the remaining demands within 60 days, they may resume in batches of no more than fifty (50) at a time, in original filing order, with House Fly’s filing fee obligation capped at the AAA Mass Arbitration Supplementary Rules’ fee schedule.

(e) Election of court for mass tactics. If House Fly determines in its sole discretion that a Mass Arbitration Filing is being used as a coercive litigation tactic rather than as good-faith dispute resolution, House Fly may, at its election, withdraw consent to arbitration as to any or all demands in the Mass Arbitration Filing and require those claims to proceed in the Preferred Courts under §10.7, in which case the class action waiver shall continue to apply.

10.7 Joinder; Preferred Courts; Jury Waiver

A separate arbitration is required for each Customer (joinder requires written agreement of all parties).

If you file an arbitration demand against a Customer, you must name House Fly as a party.

The Twenty-Fourth Judicial District Court of the State of Louisiana and the United States District Court for the Eastern District of Louisiana (the “Preferred Courts”) shall have: (i) exclusive jurisdiction over actions to nullify, vacate, or contest the arbitrators’ award; and (ii) if arbitration is not permitted by law, exclusive jurisdiction over all Disputed Claims not permitted to be arbitrated. You waive any objection based on personal jurisdiction or inconvenient forum.

YOU IRREVOCABLY WAIVE ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING FOR, ARISING OUT OF, OR RELATED TO ANY DISPUTED CLAIMS.

The arbitration panel shall not be empowered to award damages in excess of actual damages and shall not be empowered to award punitive damages.

10.8 California PAGA Bifurcation

If a Disputed Claim arises under the California Labor Code Private Attorneys General Act of 2004 (“PAGA,” Cal. Lab. Code §2698 et seq.), the following procedures apply notwithstanding any other provision of this Section 10:

(a) Individual PAGA portion in arbitration. The portion of any PAGA claim that seeks penalties for alleged Labor Code violations affecting only you (“Individual PAGA Portion”) shall be brought in individual binding arbitration under this Section 10. You may not bring the Individual PAGA Portion in any court or as part of any representative or class proceeding.

(b) Representative PAGA portion stay. Any portion of a PAGA claim that seeks penalties on behalf of other aggrieved employees or persons (“Representative PAGA Portion”) shall be stayed pending resolution of the Individual PAGA Portion in arbitration.

(c) Standing limitation. If the arbitrator finds that you are not an aggrieved employee under PAGA, you and House Fly agree that you lack standing to maintain the Representative PAGA Portion. To the fullest extent permitted by law, the Representative PAGA Portion shall then be dismissed.

(d) No waiver of non-waivable rights. Nothing in this §10.8 waives any non-waivable right under PAGA or California law.

(e) Severability. If any portion of this §10.8 is found unenforceable, the unenforceable portion shall be severed, and the remainder of Section 10 (including the individual arbitration requirement and class/collective/representative waiver for non-PAGA claims) shall remain fully enforceable.

11. DEFINITIONS

“Account” means the account you create on the House Fly Platform.
“Acknowledged Completion” has the meaning defined in §6.1.
“Affiliate” means each Person controlling, controlled by, or under common control with House Fly.
“Background Check” has the meaning defined in §2.8.
“Biometric Data” has the meaning defined in §2.7.
“BIPA” means the Illinois Biometric Information Privacy Act, 740 ILCS 14/.
“Concierge Booking” has the meaning defined in §3.4 (synonym of Pro Match).
“Customer” means a customer of the House Fly Platform.
“Customer Background Check” has the meaning defined in §3.11.
“Customer Booking Fee” has the meaning defined in §6.
“Disputed Claims” has the meaning defined in §10.3.
“Entity” means a Person that is not an individual.
“Excluded Services” means services House Fly does not facilitate.
“Homer” means House Fly’s AI-assisted booking, dispatch, and customer-service experience.
“House Fly” means House Fly Home Services, Inc., a Delaware corporation.
“House Fly Group” means, collectively, House Fly and its Affiliates, as well as the officers, directors, agents, representatives, subsidiaries, employees, partners, owners, shareholders, members, managers, vendors, licensors, suppliers, successors, heirs, and assigns of House Fly or its Affiliates, including without limitation any individual person serving in any of the foregoing roles in their individual or representative capacity. The term does not include you or any Customer.
“Identity Verification” means the process by which a Service Provider submits a government-issued photo ID and completes a selfie/liveness check via a third-party verification vendor at signup.
“Listed Services” has the meaning defined in §1.
“PAGA” means the California Labor Code Private Attorneys General Act, Cal. Lab. Code §2698 et seq.
“Person” means any individual, corporation, limited liability company, trust, partnership, association, or other juridical entity.
“Pro Match” has the meaning defined in §3.4.
“Professional Background Check” has the meaning defined in §3.12.
“Promotions” has the meaning defined in §6.8.
“Service Provider” means an independent contractor who provides Listed Services through the Platform.
“Service Provider Facilitation Fee” has the meaning defined in §6.3.
“Service Provider Profile” has the meaning defined in §2.2.
“SMS Messaging Program” means House Fly’s transactional SMS program described in §12.
“Subject Home/Property” has the meaning defined in §3.18.
“Terms of Service” has the meaning defined on the cover.
“VIP Account” means the internal operational designation House Fly uses for Service Provider records associated with the Pro Match booking model, including Service Provider records House Fly creates from public sources without requiring the Service Provider to first complete House Fly’s standard signup flow or Identity Verification.
“You and Your Interests” has the meaning defined in §8.

12. MISCELLANEOUS

12.1 House Fly Additional Remedies

Without limiting any other rights, House Fly may, in its sole discretion and without notice, take any action permitted by law for any violation (or anticipated/threatened violation) of these Terms, including: limiting, suspending, deactivating, or terminating your Account; requiring forfeiture of unsettled funds; holding your funds; offsetting amounts; canceling all upcoming services; closing disputes in favor of the Customer; investigating you; and cooperating with law enforcement.

12.2 Location Data

You consent to House Fly’s collection of geographical location information (“Location Data”) of your mobile device or computer to facilitate Customer matching, safety, and legal purposes. House Fly does not promise to use Location Data to protect your safety or that of others.

12.3 Waiver and Severability

No waiver by House Fly is deemed a continuing waiver. Failure or delay to assert any right does not constitute waiver.

If any provision is invalid or unenforceable, it shall be severed and the remaining provisions continue.

12.4 Force Majeure

Neither House Fly nor any Service Provider shall be liable for delays, failures, or inability to perform due to events beyond reasonable control, including without limitation: hurricanes, tornadoes, floods, wildfires, earthquakes, severe weather, declared emergencies, evacuation orders, pandemics, epidemics, public-health emergencies, quarantine orders, acts of God, war or terrorism, civil unrest, labor disputes, work stoppages, slowdowns, picketing, strikes (including by your own personnel or by personnel of any Customer, vendor, or third party), changes in federal, state, or local law, regulation, ordinance, decree, or order (including without limitation orders by the National Labor Relations Board, Department of Labor, EEOC, or state agency reclassifying Service Providers as employees, imposing wage-and-hour obligations, or imposing other regulatory requirements); supplier failures, payment-processor or telecommunications outages, power or internet failures, cyberattacks, regulatory or governmental actions, and changes in law. Performance is excused for the duration and resumes promptly when feasible.

12.5 No Third-Party Beneficiaries (Except Individual Officer/Owner Shield)

Except as expressly stated in §8 (Individual Officer/Owner/Employee Protections), these Terms are for the sole benefit of you and House Fly and do not create third-party beneficiary rights.

12.6 Entire Agreement

These Terms constitute the sole and entire agreement between you and House Fly regarding the Platform and supersede all prior understandings.

12.7 Modifications to These Terms

House Fly may modify these Terms from time to time. For material changes (including changes to dispute resolution, arbitration, payment, fees, or liability terms), House Fly will provide notice at least thirty (30) days in advance by email, in-Platform notice, or SMS. Your continued use after the effective date constitutes acceptance. If you do not agree, your sole remedy is to close your Account before the effective date.

12.8 Opt-out Rights — Text Messages, Calls, and Pushes

By registering for an Account, you expressly consent to receive electronic communications from us via text message, calls, and push notifications. You certify ownership of the phone number provided. If you wish to opt out, you may do so by replying STOP. Even if you opt out, House Fly may still send informational communications via email or the Platform.

12.9 Email or House Fly Platform

By registering, you consent to email and Platform communications. You may opt out of promotional emails but may not opt out of informational communications regarding Services Contracts.

12.10 SMS Messaging Program — Service Provider

House Fly operates a transactional SMS program through Twilio that sends booking and dispatch text messages to Service Providers.

Types of messages: Pro Match job offers, dispatch and routing details, schedule changes, Customer messages, ETA reminders, payout confirmations, dispute follow-ups, identity-verification status updates, and account or security notifications.

Message frequency: Volume varies based on Pro Match offer activity; typical range is 1–20 messages per day for an active Service Provider. House Fly does not send marketing or promotional SMS from this program.

Message and data rates: Standard message and data rates may apply.

Opt-out: Reply STOP at any time. Note: opting out of SMS may significantly reduce the volume of Pro Match offers you receive. You may opt back in by replying START.

Help: Reply HELP, or email Help@HouseFly.com or call (504) 323-7341.

Data handling: Mobile information will not be shared with third parties for marketing.

Prior Express Written Consent (TCPA). By providing a mobile phone number to House Fly, you provide your prior express written consent under the TCPA, 47 U.S.C. §227, to receive transactional and dispatch text messages (including autodialed or prerecorded voice). Declining SMS will materially limit your offer volume. You may revoke consent at any time by replying STOP.

TCPA Safe Harbor. House Fly’s good-faith reliance on a Service Provider–provided number, consent record, or industry-standard reassigned-number database constitutes a complete defense to any claim under the TCPA or analogous state statute.

12.11 AI & Automated Communications; Recordings; Consent

House Fly operates AI-assisted booking, dispatch, and customer-service systems (collectively “Homer”) that may interact with you through chat, SMS, push notification, email, and voice (telephone). By providing a telephone number or using our chat/voice features, you consent to House Fly and its vendors contacting you by telephone call, SMS/MMS text, in-app message, push notification, and email. These contacts may include autodialed or automated calls, prerecorded or artificial voice, AI-assisted agents, and AI-generated content. Consent is not a condition of doing business on the Platform; however, declining SMS, voice, or push contact may meaningfully reduce the volume of Pro Match offers you receive in real time.

Call/Chat Recording & Transcription. Calls and chats with House Fly may be monitored, recorded, and transcribed.

12.12 AI Voice Booking; SP Dispatch

House Fly may use AI-assisted voice technology to contact you regarding Pro Match offers, scheduling, dispatch coordination, identity verification, payout confirmations, and other operational matters. Verbal authorization given during a recorded Homer Voice call constitutes a valid electronic signature.

State-Specific Recording Consent. At the beginning of any inbound or outbound voice call with House Fly, you will receive an audible disclosure that the call may be recorded. Your continuation of the call after the audible disclosure constitutes your express consent to the recording for purposes of California Penal Code §632, Massachusetts Wiretap Act, Illinois Eavesdropping Statute, Nevada Wiretap Act, Washington Privacy Act, Florida Security of Communications Act, Maryland Wiretap Act, Montana Privacy Act, New Hampshire Wiretap Act, Pennsylvania Wiretap Act, Oregon Eavesdropping Statute, and any analogous law.

12.13 Consent to Use User Information

By using the Platform, you grant House Fly a perpetual, irrevocable, non-exclusive, royalty-free, worldwide license to use, copy, modify, and display any information, content, and data you provide.

12.14 Marketing and Promotions

House Fly may use information you provide in marketing, advertising, or promotional activities.

12.15 Notices

Notices to House Fly shall be given by US Mail CM/RRR to House Fly Home Services, Inc., ATTN: Terms Of Service, 7041 Canal Blvd. Ste 504, New Orleans, LA 70124, with a copy emailed to Legal@HouseFly.com.

12.16 Successor Liability; Assignment

These Terms bind your successors and assigns. You may not assign your obligations without House Fly’s written consent. House Fly may assign these Terms to any successor or affiliate without your consent.

12.17 Cumulative Remedies; No Waiver by Acceptance of Payment

House Fly’s remedies are cumulative. House Fly’s acceptance of any payment or partial performance is not a waiver of any breach.

12.18 Electronic Signature

These Terms may be assented to electronically. An electronic assent has the same effect as a handwritten signature.

12.19 Headings; Interpretation

Section headings are for convenience only. Words in the singular include the plural and vice versa.

12.20 Survivals

The following provisions shall survive any termination of these Terms:

Sections 1; 2.7 (BIPA); 3 (all subsections including IC Status, Pro Match, VIP Accounts, Insurance, Licensing, Tax, Confidentiality, Background Check Disclaimers, State-Specific Savings, Algorithmic Dispatch, Joint Employer Disavowal, Anti-Retaliation, Drone Operations); 4 (Prohibitions, Non-Circumvention, Anti-Bribery); 5; 6 (Acknowledged Completion, Chargebacks, Reserves, Promotions, and Our Right to Refuse or Cancel); 7; 8; 9; 10 (all subsections including Governing Law, 1-yr SOL, all Arbitration subsections, Mass Arbitration Protocol, Class Action Waiver, PAGA Bifurcation); 11; and Section 12 subsections 12.7, 12.10, 12.11, 12.12, 12.13, 12.14, 12.16, 12.17, 12.18, 12.20.

All definitions survive. Any provision stated to survive elsewhere shall also survive. Section 4 survives for two (2) years after termination.

12.21 Comments and Concerns

All other feedback, comments, requests for technical support, and other communications relating to the Platform should be directed to: Help@HouseFly.com.

By continuing to use the House Fly Platform, you acknowledge that you have read and understand these Terms of Service and agree to be bound by them.