SMS Terms
SMS Messaging Terms — House Fly
Last Updated: May 27, 2026
House Fly Home Services, Inc. (“House Fly,” “we,” “us”) operates a transactional SMS messaging program through Twilio. This page describes how the SMS messaging program works, what messages you may receive, how to opt out, and how your data is handled.
Program Description
House Fly is an on-demand home services marketplace serving the New Orleans, Louisiana area for cleaning, lawn care, handyman, plumbing, electric, photography, painting, flooring, fencing, and related services. We send transactional SMS to customers who book services through our website (housefly.com) or our iOS or Android app, and who have affirmatively opted in via the unchecked consent checkbox described below. The SMS program is operated by House Fly using Twilio as the SMS gateway provider.
How You Opt In
You opt in to receive SMS from House Fly via an unchecked-by-default checkbox shown on one of three pages. The disclosure copy and behavior are identical on all three:
“I agree to receive SMS messages from House Fly for booking confirmations, reminders, and provider updates. Msg frequency varies (1–5 per booking). Msg & data rates may apply. Reply STOP to opt out, HELP for help. See SMS Terms and Privacy Policy.”
Checking the box constitutes your express, knowing, and prior written consent under the Telephone Consumer Protection Act (47 U.S.C. §227) to receive transactional SMS at the number you provide. The box is never checked by default and opt-in is never a condition of completing signup or checkout.
1. Customer Account Signup
The signup form on https://housefly.com/account/newcustomer is publicly accessible — you can see the checkbox without an account.
2. Guest Checkout (Stripe / Credit Card)
When you book a service as a guest and choose credit-card payment, the SMS opt-in checkbox is shown on the payment page alongside your name, email, phone, and card details. Guest checkout creates a customer account record at the moment of payment, so the opt-in is presented at the same time as the rest of your information.
3. Guest Checkout (PayPal)
When you book a service as a guest and choose PayPal, the same SMS opt-in checkbox is shown on the PayPal payment page, with the same default (unchecked) and the same disclosure.
Returning customers who book while logged in are not shown a second opt-in checkbox. Their SMS consent is captured at account creation and persists with their account record.
SMS opt-in is NOT a condition of purchase
Booking a service through House Fly does not require SMS consent. If you decline SMS, we will communicate booking information through email and in-app/web notifications instead.
What Messages You Will Receive
We send the following types of transactional SMS:
- Booking confirmations
- Secure checkout links
- Appointment reminders
- Service Provider ETA notices
- Payment receipts
- Dispute follow-ups
- Account and security notifications
We do not send marketing or promotional SMS from this program. A separate marketing SMS program (if and when launched) would require a separate opt-in and would be disclosed separately.
Sample Messages
- “House Fly: Thanks Sarah! Your cleaning with Maria is booked for Sat 6/7 at 10:00 AM. Details: housefly.com/job/xyz789. Reply STOP to opt out, HELP for help.”
- “Reminder from House Fly: your cleaning is tomorrow (Sat) at 10:00 AM with Maria. Reply STOP to opt out, HELP for help. Msg & data rates may apply.”
- “House Fly: Maria is on her way to your 10:00 AM cleaning (ETA 9:55 AM). Track: housefly.com/job/xyz789. Reply STOP to opt out, HELP for help.”
- “House Fly: your $185 payment for today’s deep clean was received. Receipt: housefly.com/r/xyz. Reply STOP to opt out, HELP for help.”
- “House Fly: your cleaning is confirmed and Maria has been assigned. We’ll text a reminder before your 10:00 AM appointment. Reply STOP to opt out, HELP for help.”
Message Frequency
Approximately 1–5 messages per booking. Total volume varies based on your activity on the Platform. Active customers booking multiple services in the same period may receive proportionally more messages.
Message and Data Rates
Message and data rates may apply per your wireless carrier plan. Standard SMS and MMS rates apply. House Fly does not charge you for receiving the messages; any charges come from your wireless carrier.
How to Opt Out
Reply STOP (or CANCEL, END, QUIT, UNSUBSCRIBE, STOPALL) to any House Fly text message at any time to opt out. You will receive one confirmation message:
“House Fly: You’ve been unsubscribed and will not receive further messages. Reply START to resubscribe. For help: help@housefly.com”
After that, no further SMS will be sent to your number from House Fly’s transactional program until you opt back in.
You may also opt out by:
– Unchecking the SMS consent box in your account settings on housefly.com
– Emailing Help@HouseFly.com with “SMS Opt-Out” in the subject line and the phone number to opt out
– Calling (504) 323-7341 and asking customer support to remove your number from the SMS list
How to Opt Back In
Reply START to re-opt-in, or re-check the SMS consent box in your account settings.
Help
Reply HELP (or INFO) to any House Fly text message for support information, and you will receive:
“House Fly support: help@housefly.com or call (504) 323-7341. Msg freq varies (1–5 per booking). Msg & data rates may apply. Reply STOP to opt out.”
You can also reach support directly:
– Email: Help@HouseFly.com
– Phone: (504) 323-7341
Phone Number Ownership
By providing a mobile phone number to House Fly, you represent and warrant that you are the lawful owner of, and have authority to provide consent for, that mobile phone number. You agree to notify House Fly promptly if you no longer own or control the number, so we can suspend SMS to that number.
Data Handling
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of data we collect exclude text-messaging originator opt-in data and consent — this information will not be shared with any third parties.
Twilio acts as our SMS gateway vendor and processes phone numbers and message contents on our behalf under a Data Processing Agreement. Twilio does not use your phone number for its own marketing.
For full details on our data practices, see our Privacy Policy.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. House Fly is not responsible for any charges from your wireless carrier that result from your participation in the SMS program. Supported carriers include AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, Cricket Wireless, Boost Mobile, MetroPCS, Republic Wireless, Google Voice, and other major U.S. carriers.
TCPA Compliance
By providing a mobile phone number and opting in as described above, you provide your prior express written consent under the Telephone Consumer Protection Act, 47 U.S.C. §227, to receive transactional SMS from House Fly (including messages sent using an automatic telephone dialing system or an artificial or prerecorded voice). You acknowledge that this consent is not a condition of purchase.
You may revoke this consent at any time by replying STOP. House Fly will stop sending you SMS within a commercially reasonable time following your opt-out.
In the event House Fly inadvertently sends a text message to a number for which consent has been revoked or to a number reassigned to a person who has not consented, House Fly’s good-faith reliance on a customer-provided number, consent record, or industry-standard reassigned-number database constitutes a complete defense to any claim under the TCPA or any analogous state statute.
Privacy and Terms
For complete details on how we collect and use your information, see:
- Privacy Policy
- Customer Terms of Service (including Section 12 SMS Messaging Program)
- Service Provider Terms of Service (for service-provider-specific SMS terms)
Contact
House Fly Home Services, Inc.
7041 Canal Blvd. Ste 504
New Orleans, LA 70124
- Email: Help@HouseFly.com
- Legal: Legal@HouseFly.com
- Phone: (504) 323-7341
